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User Guide for AsyncOS 10.0 for Cisco Email Security Appliances
 
Chapter 30      Tracking Messages
  Troubleshooting Message Tracking
Procedure 
Step 1
Select Monitor > Message Tracking
Step 2
Look for Data in time range: in the upper right corner of the Search box. 
Step 3
Click the value shown for Data in time range:
Related Topics
About Message Tracking and Upgrades 
New message tracking features may not apply to messages that were processed before upgrade, because 
the required data may not have been retained for those messages. For possible limitations related to 
message tracking data and upgrades, see the Release Notes for your release. 
Troubleshooting Message Tracking
Related Topics
Attachments Do Not Appear in Search Results 
Problem
Attachment names are not found and displayed in search results. 
Solution
See configuration requirements at 
. Also see limitations 
for attachment name searches in 
Expected Messages Are Missing from Search Results 
Problem
Search results did not include messages that should have met the criteria. 
Solution
Results for many searches, and especially searches that involve Message Events, depend on your 
appliance configuration. For example, if you search for a URL Category for which you have not 
filtered, no results will be found, even if a message contains a URL in that category. Verify that you 
have configured the Email Security appliance properly to achieve the behavior that you expected. 
For example, check your mail policies, content and message filters, and quarantine settings.
If expected information is missing after you clicked a link in a report, see