Cisco Cisco Identity Services Engine 1.3 사용자 가이드
Revised: August 5, 2016,
My Devices FAQ
My Devices Portal
Why do I need to use the My Devices Portal?
Q.
Depending on your company policy, you might be able to use your mobile phones, tablets, printers, Internet radios, and other
network devices on your company’s network. You can use the My Devices portal to register and manage these devices on your
company’s network.
network devices on your company’s network. You can use the My Devices portal to register and manage these devices on your
company’s network.
A.
When you use a laptop computer, mobile phone, or tablet to access the Internet, you typically use a web browser on the device
itself. The first time you try to do so using your company’s network, the system will automatically guide you through registering
and installing the required software. You may not need to use the My Devices Portal to register those types of devices. However,
once you register them, you can use the My Devices Portal to perform operations such as remove them, mark them as lost, or
reinstate devices that were marked as lost, once they are found.
itself. The first time you try to do so using your company’s network, the system will automatically guide you through registering
and installing the required software. You may not need to use the My Devices Portal to register those types of devices. However,
once you register them, you can use the My Devices Portal to perform operations such as remove them, mark them as lost, or
reinstate devices that were marked as lost, once they are found.
Other network devices do not have web browsers on them because they need access to the network only to allow you to perform
activities such as listen to music, print documents, and watch videos. If you want to add these types of devices to your company’s
network, you need to use the My Devices portal.
activities such as listen to music, print documents, and watch videos. If you want to add these types of devices to your company’s
network, you need to use the My Devices portal.
Why do I see different types of information display for Device ID?
Q.
When you add a personal device, it displays on the Manage Devices page and is listed according to the device ID you entered
when registering the device. However, devices often have multiple device IDs (for example, a different value for wired and wireless
connections). In this case, a device with multiple MAC addresses will display its host name for the device ID.
when registering the device. However, devices often have multiple device IDs (for example, a different value for wired and wireless
connections). In this case, a device with multiple MAC addresses will display its host name for the device ID.
A.
Adding New Devices
Where do I find the device ID?
Q.
It depends on your device. All network-ready devices have a unique identifier that makes sure that all network communication
goes to the right device. This identifier is typically called a MAC address, Wi-Fi address, or network address. It includes six pairs
goes to the right device. This identifier is typically called a MAC address, Wi-Fi address, or network address. It includes six pairs
A.
of alphanumeric characters separated by hyphens, such as: 00-01-0b-42-8f-82. Check the documentation for the device you are
adding or request assistance from your help desk.
adding or request assistance from your help desk.
I just added a device. Why does it display as Pending?
Q.
A status of Pending indicates that the device is still not provisioned. It may take up to twenty minutes for the provisioning process,
which prepares the device to gain network access, to complete. After it connects to the network and it is registered in Cisco ISE,
the status changes to Registered.
which prepares the device to gain network access, to complete. After it connects to the network and it is registered in Cisco ISE,
the status changes to Registered.
A.
2