Cisco Cisco Identity Services Engine 1.3 사용자 가이드
When I try to add a device, I get an error that says that the device already exists, but I do not see it listed as one of my devices.
How can I add this device?
How can I add this device?
Q.
That error means that someone has already added the device to the system. If it does not appear on your list, one of your coworkers
has registered the device already.
has registered the device already.
A.
You have several options for resolving this situation:
• If you are attempting to add a device such as a printer, you will need to contact your help desk to locate the current owner
and to resolve this issue for you.
• Regardless of the device type, you can contact your help desk so that they can verify who registered the device previously
and delete it from the database so you can re-register it.
When I try to add another device, I get an error telling me I have already reached the maximum number of devices. How can I
add this device?
add this device?
Q.
Your system administrator determines the number of devices each person can add to the network. If you have reached that limit,
you need to delete a device before adding a new one.
you need to delete a device before adding a new one.
A.
I made a mistake entering the ID for my device. How can I change it?
Q.
You can only Edit the Description of the device. If you want to change the Device Name or the Device ID, you should Delete the
device first and then Add it back into the portal.
device first and then Add it back into the portal.
A.
Removing Lost, Stolen and Unused Devices
What do I do if I lose one of my devices?
Q.
You should first contact your help desk to verify your company’s policies. To immediately prevent anyone who finds the device
from accessing your company’s network, select the device on the list and click Lost. When you identify a device as lost, the system
from accessing your company’s network, select the device on the list and click Lost. When you identify a device as lost, the system
A.
prevents the device from connecting to the network and changes its status from Registered to Lost. In addition, if this device is
enrolled in the Mobile Device Management (MDM) system, you can unenroll it.
enrolled in the Mobile Device Management (MDM) system, you can unenroll it.
I've recently found a lost device. How do I get it back on the network?
Q.
You should first contact your help desk to verify your company’s policies. To allow the device to access the network again, select
the device on the list and click Reinstate. The device connects to the network without requiring additional provisioning.
the device on the list and click Reinstate. The device connects to the network without requiring additional provisioning.
A.
What do I do if one of my devices is stolen?
Q.
You should first contact your help desk to verify your company’s policies. To immediately prevent the stolen device from accessing
your company’s network, select the device on the list and click Stolen. When you identify a device as stolen, the system prevents
the device from connecting to the network and changes its status from Registered to Stolen.
your company’s network, select the device on the list and click Stolen. When you identify a device as stolen, the system prevents
the device from connecting to the network and changes its status from Registered to Stolen.
A.
How can I get a stolen device that has been returned to me back on the network?
Q.
You should first contact your help desk to verify your company’s policies. To allow the stolen device to access the network again,
select the device on the list and click Reinstate. The reinstated device displays as Not Registered and has to be provisioned before
select the device on the list and click Reinstate. The reinstated device displays as Not Registered and has to be provisioned before
A.
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