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Customer Case Study
applications, and we knew that Cisco could provide the reliability, scalability, and performance to
support our growing needs,” he says.
support our growing needs,” he says.
“Cisco helps us deliver on our passenger-first vision through
benefits that are both visible and invisible to the traveler.”
benefits that are both visible and invisible to the traveler.”
—Pascal Bélanger, president and COO
With Hewlett-Packard as the system integrator and Cisco providing the network design, Quebec
City International Airport adopted Cisco
City International Airport adopted Cisco
®
Unified Communications and Unified Wireless Network to
provide integrated data, telephony, and mobile services throughout the airport. “Now, all airlines
use the same integrated wired and wireless Cisco infrastructure and voice over IP (VoIP) telephone
system, enabling the airport to use each counter for a variety of airlines and maximizing efficiency,”
says Marc-André Bédard, network administrator at Quebec City International Airport. At a common-
use counter, for instance, airline personnel simply log into the Cisco Unified Communications
Manager to activate their Cisco Wireless IP phones with the correct airline telephony profile. “With
the Cisco Wireless IP phones, agents remain connected regardless of where they are in the
airport,” says Bédard.
use the same integrated wired and wireless Cisco infrastructure and voice over IP (VoIP) telephone
system, enabling the airport to use each counter for a variety of airlines and maximizing efficiency,”
says Marc-André Bédard, network administrator at Quebec City International Airport. At a common-
use counter, for instance, airline personnel simply log into the Cisco Unified Communications
Manager to activate their Cisco Wireless IP phones with the correct airline telephony profile. “With
the Cisco Wireless IP phones, agents remain connected regardless of where they are in the
airport,” says Bédard.
The Cisco Unified Wireless Network consists of 100 Cisco 802.11n access points, two 6500
Wireless Service Modules, and two Wireless Control Systems. Using the wireless network, airport
staff access operational applications from anywhere in the airport. In addition, the Wi-Fi network
currently provides guest access for passengers. “Business travelers are especially pleased. We
provide instant Internet access, and travelers can go online to access their own VPNs easily,” says
Bélanger.
Wireless Service Modules, and two Wireless Control Systems. Using the wireless network, airport
staff access operational applications from anywhere in the airport. In addition, the Wi-Fi network
currently provides guest access for passengers. “Business travelers are especially pleased. We
provide instant Internet access, and travelers can go online to access their own VPNs easily,” says
Bélanger.
Results
Cisco’s service and support team made it possible for Quebec City International Airport to realize
its network vision within a short timeframe. ”Working with Cisco helped ensure a quick and easy
deployment of the integrated network solution. We began speaking with Cisco in the summer of
2007 and were fully deployed by June 2008, in time to support the increased passenger traffic that
was coming in for Quebec City’s 400th anniversary,” says Bélanger.
its network vision within a short timeframe. ”Working with Cisco helped ensure a quick and easy
deployment of the integrated network solution. We began speaking with Cisco in the summer of
2007 and were fully deployed by June 2008, in time to support the increased passenger traffic that
was coming in for Quebec City’s 400th anniversary,” says Bélanger.
The integrated Cisco network enabled Quebec City International Airport to gain business
efficiencies and provide enhanced services that give it a global competitive edge. According to
Bélanger, “Cisco helps us deliver on our passenger-first vision through benefits that are both visible
and invisible to the traveler.” Reliable Wi-Fi, for instance, is a visible benefit. “The airport used to
leak traffic to Montreal, but as travelers began to experience our new facility, complete with
amenities such as free Wi-Fi, passenger satisfaction improved and traffic to Quebec City
International Airport increased,” he says.
efficiencies and provide enhanced services that give it a global competitive edge. According to
Bélanger, “Cisco helps us deliver on our passenger-first vision through benefits that are both visible
and invisible to the traveler.” Reliable Wi-Fi, for instance, is a visible benefit. “The airport used to
leak traffic to Montreal, but as travelers began to experience our new facility, complete with
amenities such as free Wi-Fi, passenger satisfaction improved and traffic to Quebec City
International Airport increased,” he says.
An integrated Cisco wired and wireless network that supports both voice and data streamlines the
passenger flow transparently. The creation of the common-use facility not only enables greater
flexibility for the allocation of the airport’s resources, but results in better communication, faster
passenger check-in, and support for 24-hour airline operation. And as the airport continues to
deploy new Wi-Fi applications, the Cisco Unified Wireless Network’s role in servicing passengers
continues to grow in importance. “Cisco’s robust Wi-Fi environment provides constant connectivity
for airlines, enabling smoother operations. Runways, for instance, can be prepared faster, reducing
passenger flow transparently. The creation of the common-use facility not only enables greater
flexibility for the allocation of the airport’s resources, but results in better communication, faster
passenger check-in, and support for 24-hour airline operation. And as the airport continues to
deploy new Wi-Fi applications, the Cisco Unified Wireless Network’s role in servicing passengers
continues to grow in importance. “Cisco’s robust Wi-Fi environment provides constant connectivity
for airlines, enabling smoother operations. Runways, for instance, can be prepared faster, reducing
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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