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Customer Case Study 
the need for airlines to circle around the airport. While this type of communication remains invisible 
to passengers, it is crucial to providing high-quality service,” says Bélanger.  
Next Steps 
Quebec City International Airport chose to deploy Cisco 802.11n technology to help ensure the 
throughput and reliability needed to support the sophisticated applications that it plans to implement 
in the future. Every five to eight minutes, runway inspection vehicles send data on surface 
conditions to a security control center, which dispenses the information to all airline pilots. Today, 
these vehicles communicate via two-way radios, which can clog frequencies and cause delays in 
relaying information. “We’re considering deploying Cisco outdoor mesh access points as part of the 
Unified Wireless Network. These access points will enable more reliable and faster 
communications between runway inspection vehicles and pilots, which translates into a better flight 
experience for our passengers,” says Bélanger. 
 
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 
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The Quebec City International Airport also plans to 
use the 802.11n network as a measurement and 
control tool for trucks and snow blowers and 
ploughs. By having the vehicles utilize the wireless 
network to communicate the amounts of urea 
dropped for runway de-icing and the time spent in 
each area, the airport would be able to optimize its 
resources. “We would also avoid having too many 
vehicles out on the runway during a snow storm, 
increasing safety,” says Bélanger. 
The airport recently deployed 14 self-service kiosks 
for baggage check-in and plans to operate these via 
the Wi-Fi network. “Using the kiosks wirelessly will 
enable us to move them to various areas in the 
airport as needed. The Cisco network gives us 
maximum flexibility while providing transmission 
stability,” says Bélanger. In addition, the airport now uses a Wi-Fi-enabled baggage tracking 
system. “Using the location-based capabilities of the wireless network, we’ll be able to track every 
piece of baggage in the terminal,” he says. 
PRODUCT LIST 
Wireless 
●  Cisco Catalyst
®
 6500 Series Wireless Service 
Modules 
●  Cisco Aironet
®
 1250 Series Access Points 
●  Cisco Wireless LAN Controllers 
●  Wireless Control System 
●  Cisco Wireless IP Phones 7921 
Voice and IP Communications 
●  Cisco Unified Communications Manager 
●  Cisco Unity 
Routing and Switching 
●  Cisco Catalyst 6500 Series Switches 
●  Cisco Catalyst 3750-E Switches 
Security and VPN 
●  Cisco Catalyst 6500 Series Firewall Services 
Module 
 
Recently, the airport built a new administration building across the street from the terminal, and as 
the airport staff prepares to move in, plans for extending the use of the Cisco Unified Network to 
this facility are already in place. According to Bélanger, “Our goal is to keep streamlining our 
processes to improve the passenger experience. And the capabilities of the Cisco network will take 
us there.”  
For More Information 
● 
To find out more about the Cisco Unified Wireless Network and 802.11n technology, visit: 
● 
To find out more about Québec City Jean Lesage International Airport, visit: