Cisco Cisco Prime Service Catalog 10.0 설치 가이드

4-20

Cisco Prime Service Catalog Installation Guide

OL-31035-01

Chapter 4 Advanced Configuration and Troubleshooting Tips for Cognos

Troubleshooting

Step 9

Restart IIS.

Step 10

Open a Command Prompt window, go to <requestcenter.destination>\Cognos\bin directory, and execute
failed batch scripts.

Unable to log onto Service reporting modules

Error

The root causes for this issue would be:

•

JAVA_HOME has been set the in the system variable.

The Log on page appears, even after supplying the correct user ID and password: