Cisco Cisco Prime Service Catalog 10.0 설치 가이드
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Cisco Prime Service Catalog Installation Guide
OL-31035-01
Chapter 4 Advanced Configuration and Troubleshooting Tips for Cognos
Troubleshooting
Troubleshooting
If you receive any of the errors described in this chapter, please try the recommended solution.
CAM_AAA_Authenticate Failed
Error
The root causes for this issue would be:
•
Application has not been logged on with fully qualified domain name.
•
Cognos server name does not contain a valid domain name.
Solution 1
Log on to the Request Center application with a fully qualified domain name. You need to give the fully
qualified name for the host name (<host Name>+<domain names>).
qualified name for the host name (<host Name>+<domain names>).
For example:
•
inssa.oqkqas.celosis.com
•
inssa.celosis.com
•
inssa.celosis.net
Solution 2
•
Open the setup.properties file located under (<cognos_temp_Installer> /cognosinstaller).
•
Edit the gateway and application server as below if the server name does not have a fully qualified
domain name.
domain name.
For example:
–
gateway.server.name=inssa.qakqas.celosis.com.
–
application.server.name= inssa.qakqas.celosis.com.
–
Open a Command Prompt window, go to <cognos_temp_Installer> /cognosinstaller) directory,
and execute configure.cmd script.
and execute configure.cmd script.