Cisco Cisco Prime Central 1.1 개발자 가이드
Trouble Shooting
Cisco Prime OSS Integration Guide for MTOSI and 3GPP
OL-28496-01
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10 Trouble Shooting
integration layer and steps to troubleshoot the problem.
Table 10- 10: OSS Integration Problems and Troubleshooting Procedure
Problem
Description
Indication
Probable Cause
Troubleshooting Procedure
Web Services
Security
Exception
Web Service call to
any of the Interfaces
will throw a WS
Security exception
with authentication
failure message
The user ID / password
provided for the web
service call might not
be correct.
Use a proper User ID / password for
the web services call.
No DMs
Available
Exception
Exception message
from the Web Service
call, stating that no
DMs are available.
The communication to
PN is not proper. The
Integration layer was
not able to
communicate with the
domain manager ( DM
).
• Verify that the Prime
Networks application is
running.
• Network Connectivity to the
Prime Networks machine is
proper.
Exception
indicating No
Managed
Element in
Network
A call to
getAllInventory
returns a Web
Services exception
stating that there are
no Managed
Elements in the
network.
The PN system is not
configured to have any
managed elements
• Verify if the PN system
contains any managed
elements.
• Add network elements that
can be managed by PN.
• Issue the Web Service request.
• Verify if the Exception
message disappears and Web
Service response indicating
start of inventory collection
appears.
• Verify if Inventory files are
getting created
Inventory files
are not copied
to FTP servers
Inventory files are
not present on the
FTP server (primary
and secondary)
configured.
The FTP server
configuration is not
proper.
• Verify the FTP server
hostname is reachable.
• FTP / SFTP service is running
on the configured hosts.
• Login and password is
properly specified during the
FTP configuration setup.