Cisco Headend System Release 2.7
Chapter 5 Troubleshooting
120
736107 Rev D
Symptom
Equivalent Possible Solution
DHCT blinks 8 times
quickly, pauses, repeats
(continuously)
– – – – (four
dashes,
stuck in
Brick mode)
1
Follow these steps:
a
Confirm that the CableCARD module
MAC address matches the billing
MAC address and that the
CableCARD module is authorized for
service.
b
Ask the DNCS operator to correct any
mis-match and send a hit to the
DHCT and CableCARD module.
2
See PowerKEY/EA Issues (on page 127)
for more information.
3
If these steps do not work, return the SSC
DHCT to us for repair. Mark the repair
tag with one of the following:
–
–
S2. Stays in Brick Mode (– – – –)
–
S3. Invalid Sub Expire Date
–
S1. No EMMs/ISE/EA
Single-LED DHCT:
POWER LED blinks
once every half-second
(continuously)
Triple-LED DHCT:
Triple-LED DHCT:
LEDs blink twice, rotate
left, repeats
(continously)
h.xxx -
DHCT will
not
download,
stays in hunt
mode
1
Connect the DHCT to a known good RF
cable.
2
Power cycle the SSC DHCT.
3
Force a download by following these
steps:
a
Unplug the SSC DHCT power cord
from the power receptacle.
b
Plug the SSC DHCT power cord into
the power receptacle while pressing
and holding the POWER button until
either the POWER LED (on single-
LED DHCTs) or the REMOTE LED
(on triple-LED DHCTs) begins
blinking.
c
Press the POWER button again so the
LED blinks faster. In a few seconds,
the DHCT will begin downloading
code.
4
Have the DNCS operator confirm that the
hardware type on the DHCT label is
associated with the correct ROM version
file on the DNCS. Compare to a known
good DHCT of the same type.
5
If these steps do not work, return the SSC
DHCT to us for repair. Mark the repair
tag with D6. DHCT in Hunt Mode
(hXXX).