Cisco Cisco Customer Response Solution Downloads 디자인 가이드

Index

IN-4

Cisco IPCC Express Solution Reference Network Design

9560890308

memory requirements

6-6

performance criteria

6-3, 7-2

recovery

4-5

scalability of CallManager

7-1

sizing

6-1, 7-1, A-1

supported models

6-6

serviceability

8-2

service level

5-3

Silent Monitoring and Recording

6-14

single-site deployment

2-5

sizing

call center

5-1

CallManager server

7-1

Configuration and Ordering Tool

5-5, 6-1

example calculations

5-5

IPCC Express server

6-1

IVR ports

5-5

point values for IPCC Express

6-6

servers

6-1, 7-1, A-1

software releases (versions)

viii

SPAN

SPAN port

6-14

subsystem interfaces

8-3

supported servers

6-6

survivability of calls

4-3, 4-5

Switched Port Analyzer (SPAN)

6-14

TAC

Technical Assistance Center (TAC)

terminology

5-1

traffic classification

8-5

trigger

3-1

versions of software

viii

Voice over IP monitoring

VSPAN