Cisco Cisco Computer Telephony Integration Option 9.0 참조 가이드

5-101

CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 5 Application Level Interfaces

Miscellaneous Service

If any specified Named Variable or Named Array is subsequently removed from the Unified ICM while
the CTI Client session is still open, the CTI Server will send a FAILURE_EVENT message to the CTI
Client.

SET_APP_DATA_REQ

This message is sent by a CTI Client to set one or more application variables. Variables not provided in
the message are not affected. The SET_APP_DATA_REQ and SET_APP_DATA_CONF messages are
defined in

Table 5-78

and

Table 5-79

When the requested call variables have been updated, and the new values are guaranteed to remain set
in the event that the CTI session is abnormally terminated, the CTI Server responds to the CTI Client
that requested the update with the SET_APP_DATA_CONF message:

Table 5-78

SET_APP_DATA_REQ Message Format

Fixed Part

Field Name

Value

Data
Type

Byte
Size

MessageHeader

Standard message header. MessageType = 129.

MHDR

InvokeID

An ID for this request message that will be returned in the
corresponding confirm message.

UINT

Floating Part

Field Name

Value

Data
Type

Max.
Size

ApplicationPathID

The ID of the ApplicationPath which the variables belong. INT

CallVariable1
(optional)

Call-related variable data.

STRING 41

…

CallVariable10
(optional)

Call-related variable data.

STRING 41

FltCallTypeID
(optional)

If present, sets the call type of the call.

UINT

PreCallInvokeID
(optional)

If present, specifies the invoke of the PreCall related to this
event.

UNIT

Maximum message size (including header)

442

Table 5-79

SET_APP_DATA_CONF Message Format

Field Name

Value

Data
Type

Byte
Size

MessageHeader

Standard message header. MessageType = 130.

MHDR