Cisco Cisco Computer Telephony Integration OS 8.5 참조 가이드
5-22
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_FAILED_EVENT
The CTI Server may send a CALL_FAILED_EVENT message to the CTI client when a call cannot be
completed. The CALL_FAILED_EVENT message is defined in
completed. The CALL_FAILED_EVENT message is defined in
Table 5-12
CALL_FAILED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 16.
MessageType = 16.
MHDR
8
PeripheralID
The Unified ICM PeripheralID of
the ACD where the call activity
occurred.
the ACD where the call activity
occurred.
UINT
4
PeripheralType
The type of the peripheral
(
(
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the
ConnectionDeviceID floating field
(
ConnectionDeviceID floating field
(
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this
call by the peripheral or Unified
ICM.
call by the peripheral or Unified
ICM.
UINT
4
FailingDeviceType
The type of device ID in the
FailingDeviceID floating field
(
FailingDeviceID floating field
(
).
USHORT
2
CalledDeviceType
The type of device ID in the
CalledDeviceID floating field
(
CalledDeviceID floating field
(
).
USHORT
2
LocalConnection
State
State
The state of the local end of the
connection (
connection (
USHORT
2
EventCause
A reason for the occurrence of the
event (
event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The device ID of the device
associated with the connection.
associated with the connection.
STRING
64
FailingDeviceID
(optional)
(optional)
The device ID of the failing device.
STRING
64
CalledDeviceID
(optional)
(optional)
The device ID of the called device.
STRING
64
Maximum message size (including header):
230