Cisco Cisco IP Contact Center Release 4.6.1 설치 가이드
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Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\System Info\CSA Agent\Version
Delete everything under, and including, ICM-CSA Policy, and everything under, and including,
CSA Agent.
Delete everything under, and including, ICM-CSA Policy, and everything under, and including,
CSA Agent.
Upgrading the Cisco Security Agent
To upgrade the Cisco Security Agent, perform the following tasks:
1.
Uninstall the existing version that is installed on the server.
See the section
.
2.
Install the new version that you plan to run on the server.
See the section
Messages, Logs, and Caching
This section discusses additional features of the Cisco Security Agent.
Event Messages and Log Files
•
If the Cisco Security Agent has a message for you, the icon (the red flag in the Windows system
tray) will wave. To read the message, double-click on the icon, then click on the Messages tab.
tray) will wave. To read the message, double-click on the icon, then click on the Messages tab.
The messages that are displayed are those generated when an action either is denied or generated a
query. Only the two most recent messages are displayed.
query. Only the two most recent messages are displayed.
•
The log files are located in <InstallDrive>:\Program Files\Cisco\CSAgent\log.
–
securitylog.txt—this is the main event log; this is where rule violations and other relevant
events are logged
events are logged
–
csalog.txt—this provides Agent startup and shutdown history
–
driver_install.log—this provide a record of the driver installation process
–
Cisco Security AgentInstallInfo.txt—this provides a detailed record of the installation process
•
You can view securitylog.txt using Notepad. The field names are given in the first line.
You can also:
You can also:
–
Copy the file to a machine that has Excel and change the name to securitylog.csv.
–
Double-click securitylog.csv and it will open as an Excel spreadsheet.
You may find it most convenient to see the contents of a spreadsheet cell by clicking on the cell
and looking at the contents in the field above the spreadsheet matrix.
and looking at the contents in the field above the spreadsheet matrix.
For diagnosing problems, the most important fields are DateTime, Severity, Text, and User. Ignore
the RawEvent field; it contains essentially the same information that is presented in the other fields,
but in an unprocessed, and difficult to read, form.
the RawEvent field; it contains essentially the same information that is presented in the other fields,
but in an unprocessed, and difficult to read, form.
The ordering of the severity levels, from least to most severe, is: Information, Notice, Warning,
Error, Alert, Critical, Emergency.
Error, Alert, Critical, Emergency.