Cisco Cisco E-Mail Manager Unity Integration Option 사용자 가이드
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Service Reports
persvc15: Peripheral Service Tasks Abandoned Daily Report
persvc15: Peripheral Service Tasks Abandoned Daily Report
Data
Service
The enterprise name for the service
Derived from: Service.EnterpriseName
Derived from: Service.EnterpriseName
Tasks Abandoned
The number of tasks to a service or route that were abandoned during the
interval (for example, during the current half-hour). An abandoned task is a
task in which the caller hangs up before the call is answered.
Derived from: Service_Half_Hour.CallsAbandQToHalf
Derived from: Service_Half_Hour.CallsAbandQToHalf
Overview:
Subject
A bar graph of the selected Peripheral Service(s) showing the
number of tasks abandoned per day.
Purpose
To show the daily tasks abandoned by the selected peripheral
service(s).
Applicable
environment
Standard ACD
Template type
Historical bar graph
Default sort order
By the peripheral service
Drilldowns available
No
Schema database
table
Service
Service_Half_Hour