Cisco Cisco IP Contact Center Release 4.6.1 사용자 가이드

The date and time when the record was generated in MM/DD/YYYY (month, day, year) 
and HH:MM:SS (hours, minutes, seconds) format. 
Derived from: Peripheral_Real_Time.DateTime

The current failure state of the peripheral:

  – 0 = normal operation

  – 1 - 31 = failures that do not affect functionality

  – 32 - 63 = degraded operation (task routing still possible)

  – 64 - 127 = failures that prevent task routing.

The Cisco Collaboration Server PIM receives its Status values from the Init event and 
the Status event. The VRU PIM receives its status values from the Init Event, the 
Status Event, and Poll confirmation. These values are dependant on the peripheral 
connected to the PIM.
The Galaxy PIM uses the following bit-masked values:

  – 0x01 Indicates GAL_CALLSIDE_DOWN.

  – 0x02 Indicates GAL_REPORTSIDE_DOWN.

  – 0x03 Indicates GAL_VARCTI_DOWN.

For example: A Status value of 3 indicates that GAL_CALLSIDE_DOWN and indicates 
GAL_REPORTSIDE_DOWN are true.
All other PIMs use standard values. See your machine specific manual for explanations 
of its error messages and failure codes.
Derived from: Peripheral_Real_Time.Status

The current on-line state of the peripheral as determined by the Central Controller.

  – 0 = off-line

  – 1 = on-line

  – -1 = default media routing domain is a domain other than Cisco_Voice

Derived from: Peripheral_Real_Time.Online

The number of tasks to a route or service that are currently in queue or being handled 
at the peripheral now.
Derived from: Peripheral_Real_Time.CallsInProgress

The number of agents in the skill group who are currently logged on or who were 
logged on during the interval. 
Derived from: Peripheral_Real_Time.AgentsLoggedOn