Cisco Cisco IP Contact Center Release 4.6.1 사용자 가이드

The current mode of the peripheral as reported by the Peripheral Gateway (PG).

  – 0 = off-line

  – 1 = on-line

Note that there might be situations where the Mode field and the Online field do not 
correlate. This can occur, for example, when both sides of a duplexed PG are inactive.

  – When SideA is active, Mode shows '1' and Online shows '1'.

  – When SideA is down and SideB is active, Mode still shows '1' and Online shows '1'.

  – If SideB becomes inactive while SideA is still inactive, the PG is sending no data to 

the Peripheral_Real_Time table. The Mode field remains unchanged at '1', although 
the Online field shows '0'. 

  – When either or both sides come back up, the Mode field shows '1' and the Online field 

also shows '1'.

Derived from: Peripheral_Real_Time.Mode

The service level for the peripheral for the current half hour. 
Derived from: Peripheral_Real_Time.ServiceLevelHalf

The service level for the peripheral since midnight. 
Derived from: Peripheral_Real_Time.ServiceLevelToday