Cisco Cisco IPCC Web Option 기술 참조
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 2 Introduction to Report Templates
Planning a Custom Report Template
Are you familiar with the WebView?
Before creating your first report template, become familiar with the content and
structure of the standard templates that ship with WebView.
structure of the standard templates that ship with WebView.
To do this, open a Cisco template from InfoMaker to review the report layout
and the SQL. Be sure to make no changes.
Are you familiar with the WebView template guidelines?
and the SQL. Be sure to make no changes.
Are you familiar with the WebView template guidelines?
Follow these to ensure that your custom template has a format that displays well
in WebView. See
in WebView. See