Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
10-18
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 10 Call Object
Methods
CallVariable10 (optional)
ECC
ARGUMENTS ECC data that should be set in
the new call in place of the
corresponding data in the current
call.
corresponding data in the current
call.
CallWrapupData (optional) STRING,
maximum
length 40
length 40
Call-related wrapup data.
FacilityCode (optional)
STRING,
maximum
length 40
maximum
length 40
A trunk access code, split
extension, or other data needed
to access the chosen facility.
extension, or other data needed
to access the chosen facility.
AuthorizationCode
(optional)
(optional)
STRING,
maximum
length 40
maximum
length 40
An authorization code needed to
access the resources required to
initiate the call.
access the resources required to
initiate the call.
AccountCode (optional)
STRING,
maximum
length 40
maximum
length 40
A cost-accounting or client
number used by the peripheral
for charge-back purposes.
number used by the peripheral
for charge-back purposes.
Table 10-5
CallPlacementType Values
CallPlacementType
Description
Value
CPT_UNSPECIFIED
Use default call placement.
0
CPT_LINE_CALL
An inside line call.
1
CPT_OUTBOUND
An outbound call.
2
CPT_OUTBOUND_NO_
ACCESS_CODE
ACCESS_CODE
An outbound call that will not require
an access code.
an access code.
3
CPT_DIRECT_POSITION
A call placed directly to a specific
position.
position.
4
CPT_DIRECT_AGENT
A call placed directly to a specific
agent.
agent.
5
CPT_SUPERVISOR_ASSIST
A call placed to a supervisor for call
handling assistance.
handling assistance.
6
Table 10-6
CallMannerType Values
CallMannerType
Description
Value
CMT_UNSPECIFIED
Use default call manner.
0
CMT_POLITE
Attempt the call only if the originating
device is idle.
device is idle.
1
Table 10-4
MakeConsultCall Parameters (continued)
Parameter
Type
Description