Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

CMT_BELLIGERENT

The call should always be attempted, 
disconnecting any currently active call.

2

CMT_SEMI_POLITE

Attempt the call only if the originating 
device is idle or is receiving dial tone.

3

COPT_UNSPECIFIED

No call options specified, use defaults.

0

COPT_CALLING_ 
AGENT_ONLINE

Attempt the call only if the calling agent is 
“online” (available to interact with the 
destination party).

1

COPT_CALLING_ 
AGENT_RESERVED

Attempt the call only if ACDNR on the 
calling agent’s set is activated (DMS-100).

2

COPT_CALLING_ 
AGENT_NOT_ 
RESERVED

Attempt the call only if ACDNR on the 
calling agent’s set is not activated 
(DMS-100).

3

COPT_CALLING_ 
AGENT_BUZZ_BASE

Causes a buzz to be applied to the base of the 
telephone set as the call is initiated 
(DMS-100).

4

COPT_CALLING_ 
AGENT_BEEP_HSET

Causes a tone to be applied to the agent 
headset as the call is initiated (DMS-100).

5

COPT_SERVICE_ 
CIRCUIT_ON

Causes a call classifier to be applied to the 
call (ACM ECS)

6

FT_UNSPECIFIED

Use default facility type.

0

FT_TRUNK_GROUP

Facility is a trunk group.

1

FT_SKILL_GROUP

Facility is a skill group or split.

2

AM_UNSPECIFIED

Use default behavior.

0

AM_CONNECT

Connect call to agent when call is 
answered by an answering machine.

1

AM_DISCONNECT

Disconnect call when call is answered 
by an answering machine.

2

AM_NONE

Do not use answering machine 
detection.

3