Cisco Cisco IP Contact Center Release 4.6.2 설치 가이드

not necessary to set up the
temporary HDS/Distributor AW.

Complete this step before the start
of the Central Controller upgrade
maintenance window.

Upgrade the Side A
HDS/Distributor AW.

1 hour + data
migration time

5

Reporting is provided by the Side
B HDS/Distributor AW and/or the
temporary HDS/Distributor AW.

In place of the temporary
HDS/Distributor AW, it is also
possible to bring the un-upgraded
HDS/Distributor AW back into
service after the backup/restore,
user domain conversion, and
registry export is complete.

None.

Install the WebView
server(s) if not co-located
on the AW/HDS.

1 hour per
server

6

************

************

************

************

Routing is done by the
non-upgraded system.

Upgrade the Side A
Logger.

1 hour + data
migration time

7

Both existing CallRouters are
duplexed.

The Logger is simplex.

Configuration changes are disabled.

The production system is running
simplex on Side B.

Upgrade the Side A
CallRouter.

1 hour

8

Default routing occurs from the
shutdown of the existing system

None.

Bring down the
production system

1+ hours
depending on

9

until the new Side A CallRouter and
Logger are brought into service.

(CallRouters, Loggers,
and AWs), bring up the

number of PGs
and CIS
components

Historical and Real-time reporting
is provided by the previously

new Side A CallRouter
Logger, and
HDS/Distributor. Point

2)

http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/report7/index.htm

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)