Cisco Cisco IP Contact Center Release 4.6.2 설치 가이드
number of reporting users. The examples therefore include the deployment of a temporary
HDS/Distributor AW to maintain maximum system functionality and reporting capacity during
the upgrade process.
HDS/Distributor AW to maintain maximum system functionality and reporting capacity during
the upgrade process.
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this guide MUST be followed.
in this guide MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
the instances in sequential order (as created).
The deployment of a temporary HDS/Distributor AW may not be necessary depending on:
•
the contact center hours of operation
•
the estimated upgrade time for each ICM/IPCC node
•
whether one or two HDS/Distributor AWs are deployed
•
the reporting user capacity required during upgrade
•
other operational factors
The temporary HDS/Distributor AW does not provide historical reporting, only real-time
reporting is provided. Both examples assume Side A is upgraded first, although the B side can
be upgraded first.
reporting is provided. Both examples assume Side A is upgraded first, although the B side can
be upgraded first.
In the first example, the production HDS/Distributor AW is upgraded in parallel with the Central
Controller. If necessary, a release 7.0 temporary HDS/Distributor AW is configured prior to
the Central Controller upgrade maintenance window to enable real-time reporting and
configuration during the time that the production HDS/Distributor AW is off-line being upgraded.
Controller. If necessary, a release 7.0 temporary HDS/Distributor AW is configured prior to
the Central Controller upgrade maintenance window to enable real-time reporting and
configuration during the time that the production HDS/Distributor AW is off-line being upgraded.
Table 6: How to perform a CG upgrade where the production HDS/Distributor AW is upgraded in parallel with the Central
Controller Upgrade Maintenance Window:
Controller Upgrade Maintenance Window:
Comments
Reference
Action
Time Estimate
Step
None.
Upgrade the production
system to the required
baseline.
system to the required
baseline.
None.
1
No impact on the production
system.
system.
Create the Active
Directory environment.
Directory environment.
None.
2
Required to enable configuration
and real-time reporting while the
and real-time reporting while the
Set up a temporary 7.0
HDS/Distributor AW.
HDS/Distributor AW.
1 hour
3
Side A HDS/Distributor AW is
being upgraded.
being upgraded.
************
************
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Start of
Central
Controller
Upgrade
Central
Controller
Upgrade
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
60
Chapter 7: - Upgrade Procedures
Common Ground Upgrade Examples