Cisco Cisco IP Contact Center Release 4.6.2 설치 가이드

Step 5 can begin as soon as the
EDMT is configured and running.

Upgrade the Side A
HDS/Distributor AW.

1 hour + data
migration time

4

Reporting is provided by the Side
B HDS/Distributor AW, although
reporting capacity is diminished
until the completion of both sides
of the Central Controller have been
upgraded and brought back on-line.

Routing done by non-upgraded
system.

Upgrade the Side A
Logger.

1 hour + data
migration time

5

Both existing CallRouters are
duplexed.

The Logger is simplex.

Configuration changes are disabled.

The production system is running
simplex on Side B.

Upgrade the Side A
CallRouter.

1 hour

6

None.

3

Install the WebView
server(s) if not co-located
on the AW/HDS.

1 hour per
server

7

Default routing occurs from the
shutdown of the Side B CallRouter

None.

Bring down the side B
CallRouter, Logger, and
all distributor and Client
AWs.

1+ hours

8

until the upgraded Side A
CallRouter and Logger are brought
into service.

None.

Bring up the upgraded
Side A CallRouter and
Logger.

Real-time reporting is provided via
the temporary HDS/Distributor AW
set up in step 3.

Point the temporary
HDS/Distributor AW to

Reporting capacity is diminished
until the Side A HDS/Distributor
AW is brought into service.

the upgraded Side A
CallRouter and Logger.

Routing is simplex until the Side B
CallRouter is upgraded and brought
into service.

Upgrade the Side B
CallRouter.

1 hour

9

Configuration is enabled once the
Side B Logger is upgraded and
brought into service.

Upgrade the Side B
Logger.

1 hour + data
migration time

10

3)

http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/report7/index.htm

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)