Cisco Cisco TelePresence Video Communication Server Expressway
Appendix 6 – Troubleshooting
Cisco VCS Deployment Guide: Cluster creation and maintenance (Cisco VCS X7.1)
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Appendix 6 – Troubleshooting
Cisco VCS alarms and warnings
“Cluster name not configured: if FindMe or clustering are in use a
cluster name must be defined; see the Clustering section of the VCS
Administrator Guide for more information”
cluster name must be defined; see the Clustering section of the VCS
Administrator Guide for more information”
Ensure that the same cluster name is configured on each VCS in the cluster.
The Cluster name should be the routable Fully Qualified Domain Name used in SRV records that
address this Cisco VCS cluster, for example "cluster1.example.com". (See Appendix 9 – Cluster name
and DNS SRV records).
address this Cisco VCS cluster, for example "cluster1.example.com". (See Appendix 9 – Cluster name
and DNS SRV records).
“Cluster replication error: <details> manual synchronization of
configuration is required”
configuration is required”
This may be:
“Cluster replication error: manual synchronization of configuration is required”
"Cluster replication error: cannot find master or this slave's peer configuration file, manual
synchronization of configuration is required"
synchronization of configuration is required"
"Cluster replication error: configuration master ID is inconsistent, manual synchronization of
configuration is required"
configuration is required"
"Cluster replication error: this peer's configuration conflicts with the master's configuration, manual
synchronization of configuration is required"
synchronization of configuration is required"
If a non-master VCS reports an alarm: “Cluster replication error – <details> synchronization of
configuration”
configuration”
On that non-master VCS:
Log in as admin on an SSH or other CLI interface. At the command prompt type:
xcommand ForceConfigUpdate
This will delete the non-master VCS configuration and then force it to update its configuration from the
master VCS.
master VCS.
Caution: Only use this command if the configuration on the Master VCS is known to be in a good
state.
state.
"Cluster replication error: the NTP server is unreachable"
Configure an accessible NTP server on the VCS web page System > Time.
"Cluster replication error: the local VCS does not appear in the list
of peers"
of peers"
Check and correct the list of peers for this VCS on the Master VCS, and copy to all other VCS peers
(VCS configuration > Clustering).
(VCS configuration > Clustering).