Cisco Cisco TelePresence Video Communication Server Expressway
Appendix 6 – Troubleshooting
Cisco VCS Deployment Guide: Cluster creation and maintenance (Cisco VCS X7.1)
Page 57 of 69
"Cluster replication error: automatic replication of configuration has
been temporarily disabled because an upgrade is in progress"
been temporarily disabled because an upgrade is in progress"
Wait until the upgrade has completed.
"Invalid clustering configuration: H.323 mode must be turned On -
clustering uses H.323 communications between peers"
clustering uses H.323 communications between peers"
Ensure that H.323 mode is on (see VCS configuration > Protocols > H.323).
“Security alert: the TMS Agent database has the default LDAP
password set”
password set”
If the VCS is being managed by TMS, on TMS:
1. Go to Administrative Tools > Configuration > TMS Agent Settings. In the Global (applied to all
agents) section:
a. Set up the TMS Agent LDAP Configuration Password.
b. Click Save.
Note: This will configure the LDAP Configuration password on the TMS and all VCSs and their TMS
Agents managed by that TMS.
Agents managed by that TMS.
If the VCS is a non-clustered VCS, follow the instructions in the Action link associated with the alarm.
“Security alert: the TMS Agent database has the default replication
password set”
password set”
If the VCS is being managed by TMS, on TMS:
1. Go to Administrative Tools > Configuration > TMS Agent Settings. In the Global (applied to all
agents) section.
a. Set up the TMS Agent LDAP Replication Password.
2. Click Save.
Note: This will configure the LDAP Configuration password on the TMS and all VCSs and their TMS
Agents managed by that TMS.
Agents managed by that TMS.
If the VCS is a non-clustered VCS, follow the instructions in the Action link associated with the alarm.
“VCS database failure: Please contact your Cisco support
representative”
representative”
They will help you work through the following steps:
1. Take a system snapshot and provide to TAC.
2. Remove the VCS from the cluster using: “Remove a live VCS from a VCS X7.1 cluster
3. Restore that VCS’s database by restoring a VCS backup taken on that VCS previously.
4. Add the VCS back to the cluster using “Add an X7.1 VCS to a VCS X7.1 cluster (Provisioning
A second method is possible if the database does not recover:
1. Take a system snapshot and provide to TAC.