Cisco Cisco Agent Desktop 8.5 설치 가이드
Upgrading From a Previous Version
November 2006
69
Rolling Back CAD 7.1 to an Earlier CAD Version
If you need to uninstall CAD 7.1 and revert to an earlier version of CAD, follow these
steps.
steps.
NOTE: It is assumed that you backed up your original version of
CAD before installing CAD 7.1.
CAD before installing CAD 7.1.
1. Uninstall CAD 7.1.
2. Install your previous CAD version according to the product documentation.
3. Restore your backed-up data using the CAD Configuration Setup tool:
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The configuration data backed up with CDBRTool or DABackupTool is
restored by entering the location of the backup file in the Restore Backup
Data window.
restored by entering the location of the backup file in the Restore Backup
Data window.
■
The Recording & Statistics database backed up with BackupDB is
restored by selecting “Restore From” and entering the location of the
backup file in the Recording & Statistics Service Database window.
restored by selecting “Restore From” and entering the location of the
backup file in the Recording & Statistics Service Database window.
Upgrade Notes
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Any work sites configured for the Agent Desktop integrated browser in CAD
6.0 or 7.0 will become work flow browser tabs in CAD 7.1, The first tab, which
is reserved for a supervisor push page, is automatically set to
www.cisco.com.
6.0 or 7.0 will become work flow browser tabs in CAD 7.1, The first tab, which
is reserved for a supervisor push page, is automatically set to
www.cisco.com.
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In Desktop Administrator, the CAD-BE node under Work Flow Groups will
not be populated with any customized information. CAD-BE is a new
application in version 7.1 and thus no information is brought forward from
previous versions.
not be populated with any customized information. CAD-BE is a new
application in version 7.1 and thus no information is brought forward from
previous versions.
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Any reason codes created using Desktop Administrator in previous versions
of CAD will be lost after upgrading to CAD 7.1. All reason codes are created
and maintained in ICM in CAD 7.1. To continue using the reason codes
created in previous versions, ensure they are set up in ICM.
of CAD will be lost after upgrading to CAD 7.1. All reason codes are created
and maintained in ICM in CAD 7.1. To continue using the reason codes
created in previous versions, ensure they are set up in ICM.
■
All reserved reason codes are automatically enabled in CAD 7.1.
■
Phone books from previous CAD versions will be saved as global phone
books in CAD 7.1.
books in CAD 7.1.
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Wrap-up data from previous CAD versions will be enabled at the work flow
group level and disabled at the global level. It can be enabled later at the
global level as needed.
group level and disabled at the global level. It can be enabled later at the
global level as needed.
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If you changed the IP address of any server in your configuration after you
backed up data, you must run CAD Configuration Setup and enter the
current IP addresses after you have restored your data, because the old IP
addresses will be restored.
backed up data, you must run CAD Configuration Setup and enter the
current IP addresses after you have restored your data, because the old IP
addresses will be restored.