Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

If you need to uninstall CAD 7.1 and revert to an earlier version of CAD, follow these 
steps.

NOTE:  It is assumed that you backed up your original version of 
CAD before installing CAD 7.1.

1. Uninstall CAD 7.1.

2. Install your previous CAD version according to the product documentation.

3. Restore your backed-up data using the CAD Configuration Setup tool:

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The configuration data backed up with CDBRTool or DABackupTool is 
restored by entering the location of the backup file in the Restore Backup 
Data window.

■

The Recording & Statistics database backed up with BackupDB is 
restored by selecting “Restore From” and entering the location of the 
backup file in the Recording & Statistics Service Database window.

■

Any work sites configured for the Agent Desktop integrated browser in CAD 
6.0 or 7.0 will become work flow browser tabs in CAD 7.1, The first tab, which 
is reserved for a supervisor push page, is automatically set to 
www.cisco.com. 

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In Desktop Administrator, the CAD-BE node under Work Flow Groups will 
not be populated with any customized information. CAD-BE is a new 
application in version 7.1 and thus no information is brought forward from 
previous versions.

■

Any reason codes created using Desktop Administrator in previous versions 
of CAD will be lost after upgrading to CAD 7.1. All reason codes are created 
and maintained in ICM in CAD 7.1. To continue using the reason codes 
created in previous versions, ensure they are set up in ICM. 

■

All reserved reason codes are automatically enabled in CAD 7.1. 

■

Phone books from previous CAD versions will be saved as global phone 
books in CAD 7.1. 

■

Wrap-up data from previous CAD versions will be enabled at the work flow 
group level and disabled at the global level. It can be enabled later at the 
global level as needed.

■

If you changed the IP address of any server in your configuration after you 
backed up data, you must run CAD Configuration Setup and enter the 
current IP addresses after you have restored your data, because the old IP 
addresses will be restored.