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A-14
AsyncOS 10.0 for Cisco Web Security Appliances User Guide
 
Appendix A      Troubleshooting
  Logging Problems
The requested file is not found on the server
 – The URL provided for the feed file points 
to an invalid resource. Ensure the correct file is available on the specified server.
Content validation errors
Failed to validate the content of the field
 – The content of the feed file is invalid.
Parsing errors
The Cisco Feed Format .csv file must contain one or more entries, where each entry is a site 
address or a valid regex string, followed by a comma and then the addresstype (which can be 
either 
site
 or 
regex
). If this convention is not followed for any entry in the feed file, a parsing 
error is thrown.
Also, do not include 
http://
 or 
https://
 as part of any 
site
 entry in the file, or an error will 
occur. In other words, 
www.example.com
 is parsed correctly, while 
http://www.example.com
 
produces an error.
The XML feed file obtained from a Microsoft server is parsed by a standard XML parser. Any 
inconsistencies in the XML tagging are also flagged as parsing errors.
The line number of a parsing error is included in the log. For example:
Line 8: 'www.anyurl.com' - Line is missing address or address-type field.
 Line 8 
in the feed file doesn’t include a valid address or regex pattern, or an addresstype.
Line 12: 'www.test.com' - Unknown address type.
 Line 12 has a invalid addresstype; the 
addresstype can be either 
site
 or 
regex
.
MIME Type Issue on IIS Server for .CSV Files
When providing a .csv file for the External Live Feed Category > Cisco Feed Format option while 
, you may encounter a “406 not acceptable” 
error when fetching the file if the Cisco Feed Format server is running Internet Information Services 
(IIS) version 7 or 8 software. Similarly, the 
feedsd
 log will report something like: 
31 May 2016 
16:47:22 (GMT +0200) Warning: Protocol Error: 'HTTP error while fetching file from 
the server'
.
This is because the default MIME type for .csv files on IIS is 
application/csv
 rather than 
text/csv
You can remedy the problem by logging into the IIS server and editing the MIME type entry for .csv 
files to be 
text/csv
.
Malformed Feed File Following Copy and Paste
If you copy and paste the contents of a .csv (text) feed file from a UNIX or OS X system to a Windows 
system, an extra carriage return (
\r
) is added automatically and this can make the feed file malformed.
If you manually create the .csv file, or if you transfer the file from a UNIX or OS X system to a Windows 
server using SCP, FTP, or POST, there should be no problem.
Logging Problems