Cisco Cisco Web Security Appliance S170 사용자 가이드
A-13
AsyncOS 10.0 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
Problems with Custom and External URL Categories
The WSA’s ISE process failed to connect to the ISE server for 30 seconds.
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Tue Mar 24 03:56:47 2015 Critical: ISEEngineManager: WSA Client cert/key missing.
Please check ISE config
The WSA Client certificate and key were not uploaded or generated on the WSA’s Identity Service
Engine configuration page.
Engine configuration page.
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Tue Mar 24 03:56:47 2015 Critical: ISEEngineManager: ISE service exceeded maximum
allowable disconnect duration with ISE server
The WSA’s ISE process could not connect to the ISE server for 120 seconds and exited.
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Tue Mar 24 03:56:47 2015 Critical: ISEEngineManager: Subscription to updates failed …
The WSA’s ISE process could not subscribe to the ISE server for updates.
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Tue Mar 24 03:56:47 2015 Critical: ISEEngineManager: Could not create ISE client: …
Internal error when creating the WSA’s ISE client for ISE server connection.
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Tue Mar 24 03:56:47 2015 Critical: ISEEngineManager: Bulk Download thread failed: …
Internal error indicating bulk download of SGTs failed on connection or re-connection.
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Tue Mar 24 03:56:47 2015 Critical: ISEService: Unable to start service. Error: …
The WSA’s ISE service failed to start.
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Tue Mar 24 03:56:47 2015 Critical: ISEService: Unable to send ready signal …
The WSA’s ISE service was unable to send a ready signal to
heimdall
.
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Tue Mar 24 03:56:47 2015 Critical: ISEService: Unable to send restart signal …
The WSA’s ISE service was unable to send a restart signal to
heimdall
.
Problems with Custom and External URL Categories
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Issues Downloading An External Live Feed File
and providing an External
Live Feed file (either Cisco Feed Format or Office 365 Feed Format), you must click the Get File
button to initiate connection to the specified server, and download and parsing of the file. Progress and
results of this process are displayed; if errors occur they are described. Rectify the problems and try
downloading the file again.
button to initiate connection to the specified server, and download and parsing of the file. Progress and
results of this process are displayed; if errors occur they are described. Rectify the problems and try
downloading the file again.
There are four types of possible error:
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Connect exceptions
Failed to resolve server hostname
– the URL provided as the feed-file location is invalid;
provide a correct URL to resolve this issue.
•
Protocol errors
Authentication failed due to invalid credentials
– Server authentication failed; provide the
correct user name and passphrase for server connection.