Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

This manual describes the CTI Server message interface between Cisco ICM software and application 
programs.

This manual is for system integrators and programmers who want to integrate C++ CTI client 
applications with Cisco ICM software.

This manual uses the following conventions.

Boldface type is used for user entries, 
keys, buttons, and folder and submenu 
names.

Choose Edit > Find from the ICM Configure menu bar.

Italic type indicates one of the following:

A newly introduced term

For emphasis

A generic syntax item that you must 
replace with a specific value

A title of a publication

A skill group is a collection of agents who share similar 
skills.

Do not use the numerical naming convention that is 
used in the predefined templates (for example, 
persvc01).

IF (condition, true-value, false-value)

For more information, see the Cisco ICM Software 
Database Schema Handbook.

An arrow ( > ) indicates an item from a 
pull-down menu.

The Save command from the File menu is referenced as File 
> Save.