Cisco Cisco IP Contact Center Release 4.6.1 설치 가이드

DO NOT CHECK the No system reboot on request option unless specifically told to do so by
your ICM support provider. Checking this option prevents the Logger from rebooting even if
it detects a serious system-wide problem.

Choose a Logger Type that corresponds to your ICM system (Standard for Enterprise systems;
NAM or CICM for Hosted systems).

If the Logger will be duplexed, specify which Side you are installing: Side A or Side B. If the
Logger will be simplexed, choose Side A

Choose the local Drive on which you want to install the software.

Note: Be sure to note the drive you are using for future reference, since this information is
required when applying software patches.

Choose the Language from the list.

Click Next.

Setup loads any current installation settings and then—if you have selected either Standard or
CICM as your Logger Type—the Logger Component Properties dialog box opens.

If you have selected NAM as your Logger Type, the NAM Properties dialog box opens—refer
to the Setup and Configuration Guide for Cisco ICM Hosted Edition .

How to Set Logger Component Properties

Note: The Cisco Technical Assistance Center (TAC) no longer supports new customers with
the Remote Monitoring Suite (RMS). Cisco no longer documents nor sells TAC monitoring of
ICM systems via RMS. Refer to your MSA/Master Service Agreement for more information.
However, your ICM support/service provider may support RMS.

In the Logger Component Properties dialog box, to enable the DDSN, in the Customer support
section, check the Phone home option and then click Configure.

The Phone Home Configuration dialog box opens.

Note: Refer to the ICM Administration Guide for Cisco ICM Enterprise Edition for more
information on DDSN.

If you do not wish to use Phone Home—or after you have configured Phone Home—check the
Enabled box in the Outbound Option section and click Configure if you are using Cisco
Outbound Option.

The Outbound Option Configuration dialogue box opens.

If you do not wish to use Outbound Option—or after you have configured Outbound
Option—continue with the next step.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)