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Troubleshooting your Avaya 1230 IP Deskphone
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Troubleshooting your Avaya 1230 
IP Deskphone
This section provides basic information about troubleshooting your Avaya 
1230 IP Deskphone if Virtual Office causes a problem. For additional 
help, see 
Virtual Office
Virtual Office can cause error messages to display on-screen. 
 lists error messages and describes actions to 
correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 4)
Displayed 
message
Probable cause
Action
Busy, try again
Remote IP Deskphone 
is active (not idle).
Wait for remote IP 
Deskphone to become 
idle and try again.
ACD is logged on.
Log off ACD IP 
Deskphone before you 
initiate Virtual Office 
from another IP 
Deskphone.
Make Set Busy is 
inactive on ACD IP 
Deskphone. 
Configure Make Set 
Busy active on ACD IP 
Deskphone.