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Appendix B: FIC RMA PROCEDURE
CSD Service Agreement
Document: CSD_AGMT.doc
Edition: 2.2
Page 9 of 18
FLOWCHART
DESCRIPTION
RESPONSIBLE
PARTIES
@ REMARK
START
Once there is any product found defective which occurring
from a normal and reasonable use of the products, a RMA
request then to be submitted.
from a normal and reasonable use of the products, a RMA
request then to be submitted.
Customer
For returning Non Warranty Products, Out of Warranty Products or Defect
due to customer‘s responsibility, there will be parts/service charge to
customer. We suggest customer take the unnecessary delivery cost into
account before returning the product for repair.
customer. We suggest customer take the unnecessary delivery cost into
account before returning the product for repair.
1. Find out the problems and S/N, Bar Code or MFG. Code
and check the warranty expired date as well as valid
warranty items.
warranty items.
2. Fill out the RMA Request Form and send it to FIC.
3. For returning finished Product of Notebook PC, or
Docking Station, Customer should describe the
details of the Product in RMA request form.
details of the Product in RMA request form.
Customer send
the request by fax
or e-mail to FIC
the request by fax
or e-mail to FIC
1. Customer must specify the Serial No., MFG. Code or Bar Code and state
the symptoms obviously on the RMA request form to see if the product is
eligible for the warranty repair/replacement.
eligible for the warranty repair/replacement.
2. For the return request of HDD, LCD, and FDD, the brand Bar Code (or
manufacture‘s S/N when Bar Code does not exist) and the capacity model
of HDD must be specified on the Request Form.
of HDD must be specified on the Request Form.
2.
CONFIRM
RMA
FIC will check with Customer whether the product is
necessary to be returned & allowed to be returned or not.
necessary to be returned & allowed to be returned or not.
FIC & Customer
RMA No. will not be issued for any unaccepted request due to an insufficient
information or not being eligible for a repair/ replacement.
Any Product
returned without authorized RMA No. shall be refused and
returned at Customer
returned at Customer
’s cost and risk.
Once the RMA request is approved, FIC will issue an
authorized RMA No. to customer for returning the products.
FIC
1. FIC will issue an RMA number after validating the returned request.
2. No RMA number will be released for those requests not being authorized.
1. Pack the returning Product separately by the RMA No.
2. Pack the returning Product with proper packing &
2. Pack the returning Product with proper packing &
protection.
3. Prepare the Shipping Documents and arrange the shipping
schedule.
Customer
1. RMA No. must be displayed on the cartons and invoice.
2. Customer is responsible for paying the Insurance and Freight for returning
the Goods back to FIC.
l The returned product must be insured against damage and
should be properly packed in its original shipping package
or equivalent. FIC will charge the repair cost to Customer for
any damage by improper packing, even the product is still in
Warranty Period.
or equivalent. FIC will charge the repair cost to Customer for
any damage by improper packing, even the product is still in
Warranty Period.
1. SUBMIT
RMA
REQUEST
3. RELEASE
RMA#
4. READY
TO
SHIP
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