Panasonic ICX 매뉴얼
Section 521
Built-In ACD Supervisor Guide
20
ICX (International) issued December 1999
ICX-40-521 (ACD 4.0)
Displaying System Information
Operation
1. From [SUPERVISOR MENU] screen, press the soft key 5 or 10
to select [DISP SYS INFO].
2. When the following screen appears, press the ON/OFF button or
hang up the telephone.
3. Group 1 monitoring: Press the soft key 1 or 6 to select Agent
Group 1.
Group 2 monitoring: Press the soft key 2 or 7 to select Agent
Group 2.
Group 3 monitoring: Press the soft key 3 or 8 to select Agent
Group 3.
Group 2 monitoring: Press the soft key 2 or 7 to select Agent
Group 2.
Group 3 monitoring: Press the soft key 3 or 8 to select Agent
Group 3.
4. After selecting one of the above groups, the following menu
selection screen appears. Use soft keys to select a desired item.
This figure shows the case where [AGENT GROUP 1] is
selected.
This figure shows the case where [AGENT GROUP 1] is
selected.
5. For further operations, see desired section of this manual.
Note: The [DISP SYS INFO] screen allows you to continue placing and
receiving telephone calls. This function is not available with other
commands.
receiving telephone calls. This function is not available with other
commands.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
SUPERVISOR
MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
→
SYSTEM INFO MENU
AGENT GROUP 1
→
AGENT GROUP 2
→
AGENT GROUP 3
→
SYSTEM
→
HAND UP OR
PRESS ON/OFF
TO DISPL
SYSTEM INFO