Integrated Microwave Technologies LLC. 27CMT1-L5-E1P5 사용자 설명서
Revision 2.2
ChannelMaster TX1 Transmitter
iii
Customer Service Information
Equipment Returns
Customer Service technicians at Nucomm are available to extend technical assistance to
customers installing or operating Nucomm equipment. They will also assist customers
with equipment troubleshooting. If this cannot be successfully accomplished by
telephone, the equipment may be returned to the factory for repair. Loaner equipment is
often available until Nucomm is able to ship repaired units.
Do not return any Nucomm product to the factory until you have received a return
authorization (RA) number and shipping instructions from Nucomm. When returning
equipment to Nucomm, please enclose a letter containing the following:
•
RA number.
•
Model number.
•
Serial number.
•
Frequency operating range (in the case of modules).
•
A detailed description of the problem.
•
Name of an engineer or technician we may contact in regards to this problem.
•
Include a “ship to” and “bill to” address.
Ship to:
Nucomm, Inc.
101 Bilby Road
Hackettstown, New Jersey 07840
For International orders
In the case of units being shipped from outside the United States, Nucomm recommends
the use of a courier such as Federal Express, UPS, etc, and that the goods be shipped
DOOR-TO-DOOR PRE-PAID. This will eliminate Customs costs, handling charges, and
delays. Enclose all the information above, plus a statement that the equipment was
manufactured in the United States (the latter is needed to expedite customs processing).
Nucomm evaluates all returned units free of charge, and then confers with customers on
corrective action.
Telephone Consultation
Should there be a need for emergency telephone consultation, please have your model
number and serial number available for the Customer Service representative. Nucomm
Customer Service representatives are available to deal with all technical questions or
difficulties.