HP SB40c 411243-B21 전단
제품 코드
411243-B21
Increasing call center productivity by 30 percent
The new infrastructure will help Menlove take
advantage of an upgraded, expanded call center,
currently under construction, in its new 120,000
square-foot facility. “The goal is to centralize customer
relations in a large 65-workstation room utilizing
Microsoft Windows Terminal Services and
HP t5630 Thin Clients running Microsoft Windows XP
Embedded,” Keeler explains. “There will be enough
room for sales staff to make their calls alongside
a dedicated team of call-center professionals. The
increased speed and manageability we’ll gain from
this arrangement will help us increase our phone call
and appointment ratios by as much as 30 percent.
With the server equipment we had previously, this
would not have been possible.”
The new infrastructure will help Menlove take
advantage of an upgraded, expanded call center,
currently under construction, in its new 120,000
square-foot facility. “The goal is to centralize customer
relations in a large 65-workstation room utilizing
Microsoft Windows Terminal Services and
HP t5630 Thin Clients running Microsoft Windows XP
Embedded,” Keeler explains. “There will be enough
room for sales staff to make their calls alongside
a dedicated team of call-center professionals. The
increased speed and manageability we’ll gain from
this arrangement will help us increase our phone call
and appointment ratios by as much as 30 percent.
With the server equipment we had previously, this
would not have been possible.”
Taking control of e-mail
Using Microsoft Windows Essential Business Server
(EBS), Menlove is now able to host and administer
its own e-mail with Microsoft Exchange Server 2007,
included in EBS. In the past, the dealership used
a hosted service that, while usually reliable, did
not allow for timely changes or additions of new
e-mail accounts.
Using Microsoft Windows Essential Business Server
(EBS), Menlove is now able to host and administer
its own e-mail with Microsoft Exchange Server 2007,
included in EBS. In the past, the dealership used
a hosted service that, while usually reliable, did
not allow for timely changes or additions of new
e-mail accounts.
“Especially in tough times, we need the best
salespeople on the floor that we can get, and it
doesn’t look very professional if we’re unable to get
new hires set up with an e-mail account right away,
on their first day of work,” says Keeler. “We used
to wait a couple of days sometimes for our hosting
provider to add a new account. Now I can do it in
minutes. E-mail is increasingly how business gets done
in this industry, and we can’t afford to have lag time.
Now we’re in control.”
salespeople on the floor that we can get, and it
doesn’t look very professional if we’re unable to get
new hires set up with an e-mail account right away,
on their first day of work,” says Keeler. “We used
to wait a couple of days sometimes for our hosting
provider to add a new account. Now I can do it in
minutes. E-mail is increasingly how business gets done
in this industry, and we can’t afford to have lag time.
Now we’re in control.”
Menlove employees also appreciate the ability to
share calendars in Microsoft Outlook, now that all
staff computer users are standardized on Microsoft
Office 2007 productivity tools. “We can collaborate
easier, and that’s of great benefit to us,” says Keeler.
share calendars in Microsoft Outlook, now that all
staff computer users are standardized on Microsoft
Office 2007 productivity tools. “We can collaborate
easier, and that’s of great benefit to us,” says Keeler.
Deal or no deal?
In the car business, the availability of financing is
often what makes or breaks a deal. True to its slogan,
“the last of the little guys,” Menlove maintains an
in-house financing department so it can be as flexible
as possible in working with customers. “We write our
own car loans and are basically the lender for those
deals,” Keeler explains. “And that department has its
own proprietary software that’s mission critical. If that
piece is down, they can’t do anything.”
In the car business, the availability of financing is
often what makes or breaks a deal. True to its slogan,
“the last of the little guys,” Menlove maintains an
in-house financing department so it can be as flexible
as possible in working with customers. “We write our
own car loans and are basically the lender for those
deals,” Keeler explains. “And that department has its
own proprietary software that’s mission critical. If that
piece is down, they can’t do anything.”
The HP, Microsoft, and AMD solution has improved
availability for that application from 93 percent to
100 percent. “We had it on an old IBM server
previously, and the program kept stalling,” recalls
Keeler. “We had to restart the server four to five
times during each 12-hour sales day, and every time
it would take 10 minutes after the reboot to get the
application back online. We migrated the software
over to the HP BladeSystem, and we haven’t had a
problem with it since.”
availability for that application from 93 percent to
100 percent. “We had it on an old IBM server
previously, and the program kept stalling,” recalls
Keeler. “We had to restart the server four to five
times during each 12-hour sales day, and every time
it would take 10 minutes after the reboot to get the
application back online. We migrated the software
over to the HP BladeSystem, and we haven’t had a
problem with it since.”
3
About Menlove
Toyota
Founded in 1962, Menlove Toyota
Scion (www.menlove.com), “the
last of the little guys,” serves the
Salt Lake City market from its
brand-new facility in Bountiful,
Utah. The dealership’s 120
employees take a personalized
approach to new and pre-owned
car sales.