Tandberg Data StorageLoader 2U LTO, 1 x 10 LTO-3 052102 사용자 설명서

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052102
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P
RODUCT
 M
ANUAL
 
1016988
C
HAPTER
 8—T
ROUBLESHOOTING

If you have an Ethernet connection to your library, check the library’s 
Ethernet connection, described in 

If the ADI interface is not connected properly, it is possible that the tape 
drive will not communicate on the SCSI bus (see 
). 

Use the Remote Management Utility (see 
) and LTOTool 
(see 
) to capture the diagnostic logs from the library and the tape 
drive(s) immediately after an error is reported by your backup software. See 
 for information. Technical Support 
can examine the log to determine the nature of the reported error. 
F
AILURE
 
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APE
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If your backup software reports a media error, one of the following situations 
may have occurred:

The tape drive needs cleaning (see 
). 
Always try cleaning the tape drive before you assume the cartridge is bad. 
Be sure to use an LTO Cleaning Cartridge. 

The cartridge needs to be replaced. Try using a different cartridge for the 
backup, making sure that the tape is not written in an unsupported format. 
Mark any cartridge that fails. If you notice that the same cartridge results in 
multiple failures, replace the cartridge. 

The backup software has attempted to append data to a cartridge that 
previously failed. If a write media error previously occurred on the tape, the 
tape drive cannot append data at the point where the write media error 
occurred. You can attempt to overwrite the tape, but any attempt to append 
data will fail. 

If you are trying to write data, the cartridge may be write-protected. Check 
the switch on the edge of the cartridge (see 
). 
Use a pen or small screwdriver to move the switch. Do not use a pencil, 
because graphite may corrupt the tape. 
If you used an application other than your normal backup software to write 
data to the tape, your backup software may report that it does not recognize 
the tape. For example, if you have used LTO Tool to write and read test data, 
the test tape will not be “recognized” by your backup software. Perform a tape 
erase using either LTOTool or your backup software. 
If the switch...
the tape is...
does not cover the opening
write-enabled
covers the opening
write-protected