Fujitsu DeskView Licence Pack for remote management (Business Line) 100 Lic. S26361-F1850-L112 사용자 설명서

Manageability - DeskView Family    Oct. 04, 2005      VP Product Marketing      © Fujitsu Siemens Computers 2005      All rights reserved

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Helpdesk Integration

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send reports of critical   
states and alarms to  
Altiris Helpdesk

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Allows to add comments 
for trouble tickets and 
change incident 
properties

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Generate history on 
client events

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integration increases the 
level of Interlocking with  

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further improved  
effectiveness in client 
management

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centralizes 
management of 
incidents

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basic helpdesk 
functionality is already 
included in the 
deliverables of DeskView
and the Altiris Notification 
Server

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Extension with Altiris
Helpdesk solution 
possible (Knowledgebase, 
Routing functionalities)