Справочник Пользователя для Fujitsu DeskView Licence Pack for remote management (Business Line) 100 Lic. S26361-F1850-L112
Модели
S26361-F1850-L112
Manageability - DeskView Family Oct. 04, 2005 VP Product Marketing © Fujitsu Siemens Computers 2005 All rights reserved
35
DeskView 10.3
Function
Feature
Benefits
Helpdesk Integration
send reports of critical
states and alarms to
Altiris Helpdesk
states and alarms to
Altiris Helpdesk
Allows to add comments
for trouble tickets and
change incident
properties
for trouble tickets and
change incident
properties
Generate history on
client events
client events
integration increases the
level of Interlocking with
level of Interlocking with
further improved
effectiveness in client
management
effectiveness in client
management
centralizes
management of
incidents
management of
incidents
basic helpdesk
functionality is already
included in the
deliverables of DeskView
and the Altiris Notification
Server
functionality is already
included in the
deliverables of DeskView
and the Altiris Notification
Server
Extension with Altiris
Helpdesk solution
possible (Knowledgebase,
Routing functionalities)
Helpdesk solution
possible (Knowledgebase,
Routing functionalities)