Gaggenau VG424210CA 매뉴얼
17
Customer service
If your appliance needs repairs, our customer service
is there for you. We work hard to help solve problems
quickly and without unnecessary service calls, getting
your appliance back up and running correctly in the
least amount of time possible.
is there for you. We work hard to help solve problems
quickly and without unnecessary service calls, getting
your appliance back up and running correctly in the
least amount of time possible.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can
support you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer support telephone number here.
(E-Nr.) and serial number (FD-Nr.) so that we can
support you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer support telephone number here.
Please read the use and care instructions provided
with your appliance. Failure to do so may result in an
error in using the appliance. This could result in a
service call that instead of fixing a mechanical issue is
only needed for customer education. Such calls are
not covered by the appliance warranty.
with your appliance. Failure to do so may result in an
error in using the appliance. This could result in a
service call that instead of fixing a mechanical issue is
only needed for customer education. Such calls are
not covered by the appliance warranty.
Please find the contact data of all countries in the
enclosed customer service list.
enclosed customer service list.
To book an engineer visit and product advice
You can rely on the manufacturer’s expertise. Rest
assured that the repair will be handled by trained
service technicians who have the original replacement
parts for your appliance.
assured that the repair will be handled by trained
service technicians who have the original replacement
parts for your appliance.
Burner goes off during operation. Power failure
Turn all control knobs to 0. Check the power supply.
The burners do not reignite automatically after a
power failure.
The burners do not reignite automatically after a
power failure.
Turn the control knob to 0. The
appliance tries to reignite and an
audible signal sounds.
appliance tries to reignite and an
audible signal sounds.
Technical defect
Notify Gaggenau customer service.
Burners go off during operation.
An audible signal sounds.
An audible signal sounds.
Safety shut-off: appliance has not
been operated in the past six hours.
been operated in the past six hours.
Turn the control knob to 0 and then switch on again,
if necessary.
if necessary.
There is a smell of gas in the
kitchen.
kitchen.
Potential leak on connection of gas
cylinder.
cylinder.
Check gas cylinder connection for leaks.
The corners of the appliance
curve upwards slightly during
operation.
curve upwards slightly during
operation.
The heat causes the cooktop's
metal to expand.
metal to expand.
This is normal. No curving is visible after cooling
down.
down.
Malfunction
Cause
Solution
E-Nr.
FD-Nr.
Customer Service O
USA
877 442 4436
toll-free
toll-free
CANADA
800 828 9165