Avaya 555-233-001 사용자 설명서
CentreVu Compact Call Center Solutions Packages
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Overview
555-233-001 — Issue 2 — November 2000
5
Call Center
You can use your Windows-based workstations with a Web browser to connect to the
LAN and use the CentreVu Explorer II GUI to access the local database and access
details such as how many times a call has been put on hold or transferred, and by
whom. With CentreVu Explorer II, your Call Center managers can select and analyze
a comprehensive array of detailed call criteria, produce a variety of reports, and
perform database administration, all from the convenience of their desktop PCs.
LAN and use the CentreVu Explorer II GUI to access the local database and access
details such as how many times a call has been put on hold or transferred, and by
whom. With CentreVu Explorer II, your Call Center managers can select and analyze
a comprehensive array of detailed call criteria, produce a variety of reports, and
perform database administration, all from the convenience of their desktop PCs.
CentreVu Explorer II transforms valuable CentreVu Call Center information into
powerful knowledge. With CentreVu Explorer II, you can feel confident that you’re
making informed decisions and evaluating your business armed with all the
knowledge available to you.
powerful knowledge. With CentreVu Explorer II, you can feel confident that you’re
making informed decisions and evaluating your business armed with all the
knowledge available to you.
CentreVu Visual Vectors
CentreVu Visual Vectors is a client application that communicates with CentreVu
CMS through CentreVu Visual Vectors server software residing on the CMS
platform. CentreVu Visual Vectors is a Java application that provides a GUI for
creating and editing vectors and administering VDN assignments. Icons are provided
for vector steps, with the capability to display actual vector contents in text format.
Customers can use “drag and drop” operations to construct or edit vectors. Additional
information can be associated with the vector steps. For example, comments can be
attached with descriptions of announcements or route-to destinations. The vector
editor can be used in a standalone mode to create or edit vectors and store them in a
local scratchpad on the client for later installation on an ACD.
CMS through CentreVu Visual Vectors server software residing on the CMS
platform. CentreVu Visual Vectors is a Java application that provides a GUI for
creating and editing vectors and administering VDN assignments. Icons are provided
for vector steps, with the capability to display actual vector contents in text format.
Customers can use “drag and drop” operations to construct or edit vectors. Additional
information can be associated with the vector steps. For example, comments can be
attached with descriptions of announcements or route-to destinations. The vector
editor can be used in a standalone mode to create or edit vectors and store them in a
local scratchpad on the client for later installation on an ACD.
CentreVu Compact Call Center Solutions Packages
The CentreVu Compact Call Center solutions are an easy and cost-effective way for
businesses to implement small Call Centers. Two packages are available:
businesses to implement small Call Centers. Two packages are available:
•
Basic Package
The Basic Package offers the following features:
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Support for 6, 12, 25, or 50 agents
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DEFINITY Release 9 and Release 9 Deluxe Call Center software Right-to-Use
(RTU) license
(RTU) license
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Basic Call Management System RTU license
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BCMS Vu Release 2 single-user license
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CD-ROM-based ACD/Vectoring training
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CD-ROM-based Basic Call Management System administrative training