HP StorageWorks Command View EVA V4.0 Migration Media Kit T3734A 전단
제품 코드
T3734A
HP Technology Services are governed by the HP Single Order Terms for Support or Customer's
purchase agreement with HP.
2
Specifications
Table 1. Service features
Feature
Delivery specifications
Service planning
An HP service specialist will confirm with the Customer that the prerequisites have been met
and will schedule the delivery of the service at a time mutually agreed upon by HP and the
and will schedule the delivery of the service at a time mutually agreed upon by HP and the
Customer, which shall be during local HP standard business hours excluding HP holidays,
unless otherwise agreed by HP. Any services provided outside of HP standard business hours
might be subject to additional charges.
might be subject to additional charges.
Service deployment
The service deployment activities include:
• Reviewing the management or general-purpose server to see that all required patches have
• Reviewing the management or general-purpose server to see that all required patches have
been installed
• Installing and configuring the Command View software
• Providing an installation report document of the Command View EVA configuration
• Installation and setup of HP proprietary service tools: Instant Support Enterprise Edition (ISEE)
• Providing an installation report document of the Command View EVA configuration
• Installation and setup of HP proprietary service tools: Instant Support Enterprise Edition (ISEE)
and Web-Based Enterprise Services Common Components (WEBES). Customer’s use is subject
to the terms stated in the HP Single Order Terms for Support.
Installation verification
tests (IVT)
tests (IVT)
HP will run the appropriate installation verification tests required for this service.
Customer orientation
session
Upon completion of the installation, the HP service specialist will conduct an orientation
session, not to exceed 2 hours, on product usage and special features and will be available to
answer questions as appropriate.
answer questions as appropriate.
Service eligibility
The Customer must meet all of the following prerequisites for delivery of this service:
• EVA hardware installation must be completed prior to delivery of the service.
• Conformance to Command View EVA supported platforms and devices is required.
• EVA hardware installation must be completed prior to delivery of the service.
• Conformance to Command View EVA supported platforms and devices is required.
Service limitations
Activities such as, but not limited to, the following are excluded from this service:
• Planning, modeling, design, implementation, or assessment of the Customer's overall SAN or fabric
• Planning, modeling, design, implementation, or assessment of the Customer's overall SAN or fabric
architecture
• Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to
install, repair, maintain, or modify hardware, firmware, or software
• Services required due to causes external to the HP-maintained hardware or software
• Any services not clearly specified in this document
• Any documentation other than that mentioned in this data sheet
• Migration services for any existing SAN management appliance and its associated applications to a
• Any services not clearly specified in this document
• Any documentation other than that mentioned in this data sheet
• Migration services for any existing SAN management appliance and its associated applications to a
Customer-supplied host-based management server; this is available as a separate, additional service