Lucent Technologies merlin messaging system 사용자 설명서

With Immediate Call Handling, the MERLIN Messaging Automated Attendant Service answers
all incoming calls.

Calls ring on the DLC’s line or pool button if
the MERLIN Messaging System does not
answer the call within the Delay Ring
Interval

Calls overflow from the MERLIN Messaging
System to the QCC when the Calling Group
overflow threshold criteria are met

The number of incoming calls to the MERLIN
Messaging System is large

Overflow calls are sent to the system
operator

No MERLIN Messaging ports are available to
answer the call

The call is transferred to the QCC overflow
queue when the Queue Overflow Threshold
is reached or to a DLC after the Delay Ring
Interval

When Fax Call Handling is programmed, Automated Attendant Service recognizes the fax
calling (CNG) tone and directs the fax call to the fax machine or fax group programmed
for the particular Automated Attendant.

Assign the lines that you want answered by Automated Attendant to the MERLIN
Messaging System Calling Group.

●   

If you want a DLC or other telephone that is not a QCC to provide backup Call Handling
for the Automated Attendant:

Assign the lines answered by the Automated Attendant as Personal Line buttons on
the DLC or other telephone.

❍   

Set the Personal Line buttons to Delay Ring.

❍   

●   

Immediate Call Handling

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