Avaya S8500 사용자 설명서

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Appendix B: Installation troubleshooting
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Installing and Configuring the Avaya S8500 Media Server
February 2007
 
Troubleshooting the installation of the license file and
the Avaya authentication file 
Problem
Possible solution
Cannot get files from the RFA site
Provide the correct SAP number.
Provide the serial number for the reference IPSI.
Cannot install the license file
Ensure that two license files do not exist on the server. 
If so, delete one of the files.
The file might be corrupt. Download the file again from 
the RFA site.
Use binary mode to upload the file.
The media server is in no-license 
mode
The license file does not have an IP address yet. This 
situation is normal when the license file is first installed 
because the file cannot see the IPSI.
After 30 minutes, the license file has not located the 
reference IPSI. In a SAT session, type reset 
system 1 
and press Enter to reset the 30-minute 
clock.
Cannot use the administration 
commands
The media server might be in no license mode 
because the 30-minute timer lapsed. In a SAT 
session, type reset system 1 and press Enter to 
reset the 30-minute clock.
ASG does not work
Re-install the Avaya authentication files.
Cannot install the authentification 
file
Administer a super-user login on the active server.