Avaya 6 사용자 설명서

 The Condition element is used to combine the value of an already existing condition. When selected the element

displays a list of the other conditions from which to select.

1. Click the 

 Element List icon in the toolbar.

2. Click 

 Condition.

3. Click on the condition to which the element should be added.

4. Double-click on the element to view its settings.

5. Select the existing condition that you want to use.

6. Click OK.

 

Example: 
Two conditions have been created:

·

Using a 

Week Planner

 element, a condition is created so that calls received between 09:00 and 18:00, Monday

to Friday are treated differently to calls received outside of these hours. For more information.

·

Using a 

Calender

 element, a condition is created so that calendar dates such as public holidays can be

accounted for.

·

The two conditions need to be combined so that the call flow treats calls during working hours differently to calls
received outside working hours and on bank holidays.

1. Click the 

 Element List icon in the toolbar.

2. Click 

 Condition.

3. Click the Week Planner in the Condition Editor window. The 

 condition is placed in the Condition Editor

window.

4. Open the properties of the condition element by double-clicking 

.

5. Select the Calendar condition result.

6. Click 

logic options and select a 

 NOT action. Click 

 Condition to apply the logical option.

7. Click OK. The condition is now true when it is between 09:00 and 18:00, Monday to Friday and not a holiday.

 

164

163