사용자 설명서차례Voicemail Pro9What is New in 6.011Supported Languages15Number of Simultaneous Users16Installing Voicemail Pro18General Installation Requirements18PC Specification19Voicemail Pro Licenses22Network Requirements24Disk Space Requirements25Web Server Operation25ContactStore Operation25User and Group Mailboxes26Server/Client Installation27Modifying the Installed Components30Web Campaigns Installation31The Voicemail Pro Services32Upgrading Voicemail Pro34Upgrade from below version 3.234Upgrade from Version 3.2+35Upgrade to Voicemail Pro36UMS Web Services37IMAP Installation38Web Voicemail Installation41Exchange 2007 Installation47Centralized Voicemail Pro52Centralized Voicemail53Fallback IP Office Control54Backup Voicemail Server Operation55Distributed Voicemail Servers56Combined Options58Installation Notes60Voicemail Email64SMTP Setup64Selecting SMTP Operation65Changing the Server SMTP Settings66Setting the Server Email Address67SMTP Errors68MAPI Setup69Domain Member69Creating a Voicemail Domain Account69Configuring Outlook for VoiceMail Email70Installing the VoiceMail Pro Software71Switching VoiceMail Pro to MAPI71Work Group Member72Installing VoiceMail Pro for MAPI VoiceMail Email as a Work Group Member72Creating a Voicemail User Account72Configuring Outlook Express for Internet Mail73Configuring Outlook for Internet Mail74Configuring Outlook for Exchange Server75Installing the VoiceMail Pro Software75Switching VoiceMail Pro to MAPI75Changing SMTP Email Account Settings77Voicemail Email Operation78User and Group Configuration78How Voicemail Email Messages Look79The Voicemail Pro Email Action80Text to Speech (TTS) Installation81Installing Generic Text to Speech82Installing Avaya Text to Speech82Using the Speak Text Action82Text to Speech SAPI Controls83Setting Up Text To Speech to Read Email86IP Office Configuration87System Settings88User Voicemail Settings90User Source Numbers93Hunt Group Settings94Voicemail Channel Reservations96Voicemail Pro Preferences98System Preferences99General99Directories101MAPI102Housekeeping103SNMP Alarm104Outcalling105VPNM106Control Panel Options109System Settings110Email Settings111SMTP Email Settings112Troubleshooting113Checking the Voicemail Pro Service113Voicemail Pro User Log115Tracing in Debug116The Voicemail Console117Using the Voicemail Pro Client120Logging in to the Voicemail Pro Server120Continue Offline Message Window120The Main Voicemail Pro Window121Saving Changes and Making them Live122Logging Out122Voicemail Shutdown or Suspend122Closing Down124Changing Between Offline and Online Mode125Administrator Accounts126Confirm Call Flow Download Window128Using the Navigation and Details Panes128Users / Groups130Account131Voicemail Pro Administrators136Server Queues137Alarms137Outcalls139User Variables140Distributed Voicemails142Toolbar Icons143Importing and Exporting144Backup and Restore Settings145Backup Configuration146Doing a Manual Backup147Restoring a Previous Backup148Including Other Files149Start Points150Default Start Points152Using Start Points153Viewing Call Flows as Text154User Variables155Call Variables157Creating Modules159Running a Module159The Conditions Editor160Using the Condition Editor161Calendar163Week Planner164Condition165Compare166About166Voicemail Pro Actions170Connections171Available Actions172Standard Action Tabs176General176Entry Prompts177Using the Wave Editor179Specific181Reporting182Results183Basic Actions184Generic184Arithmetic Evaluation185Change Callers Priority186Change User or Group Configuration187Clear Counter190Counter Decrement191Counter Increment192Generic Free Format Command193Set Counter194Set CPxx Value195String Manipulation196Set Interdigit Delay197Speak Text198Menu200Goto202Disconnect203Home203Module Return203Mailbox Actions204Get Mail205Leave Mail207Listen208Voice Question209Campaign210Configuration Actions211Edit Play List211Record Name212Personal Options Menu213Select System Prompt Language215Telephony Actions216Variable Routing217Route Incoming Call219Route by Call Status220Transfer221Whisper223Call List225Dial by Name226Conferencing Center228Assisted Transfer229Alphanumeric231Miscellaneous Actions233eMail234Open Door235Alarm Set236Clock238Post Dial239VB Script240Remote Call Flow242Condition Actions243Test Condition243Set User Variable244Test User Variable245Test Variable246Decrement and Test Counter248Increment and Test Counter249Database Actions250Database Open250Database Execute251Database Get Data252Database Close253Queue Actions254Queue ETA255Queue Position256Administration260Routing Calls to Voicemail260Routing Calls to Voicemail261Forward Unconditional to Voicemail261Transferring Calls to Voicemail261Using Short Codes to Access Voicemail262Using VM: to Access Voicemail263Voicemail Telephone Numbers264Example Call Flow265User Voicemail Access267Giving Users Button Access268Giving Users Access from Any Extension269Giving Users Access from an External Location270Creating a Trusted Location270Hunt Group Voicemail271Configuring Message Waiting Indication272Configuring Group Broadcast273Using a Short Code to Collect Voicemail274Out of Hours Operation275Configuring Announcements276Customizing Announcements278Hunt Group Queuing279Customizing a Hunt Group Call Flow280Recording Calls282Call Recording Warning283Changing the Recording Time284Voice Recording Library (VRL)284Manual Call Recording285Setting Manual Recording Options287Customizing Manual Recording288Automatic Call Recording289Setting Automatic Recording Options290Customizing Auto Recording294Announcements295Mandatory Announcement Example295Personal Announcements296Support for Callers with Impaired Hearing297Installing Voicemail Pro TTY Prompts298Changing User Locale298Advice for Mailbox Owners Using a TTY Device298Changing the Language Setting for a TTY Device299Changing Language301Supported Languages302Changing the Language of System Prompts303Changing the Language of Custom Prompts304Mobile Twinning305Example Call Flow306Remote Voicemail Notification309Callback310Using a Play Configuration Menu Action311Outcalling312Setting the Outcalling System Preferences313Editing Mailbox Outcalling Settings314Automatic Message Deletion316Using Voicemail to Give Error Messages317Mailbox Management318Disabling a Mailbox320Clearing a Mailbox321Outcalling Settings322Personal Distribution Lists324Mailbox Access Controls328General Controls329Intuity Mode330IP Office Mode331Phone Manager332Visual Voice334UMS Web Voicemail336UMS IMAP339UMS Exchange 2007340Voicemail Pro Examples342Using VB Script342VBScript Properties344CallingParty Property345EstimatedAnswer Property345LastAccessedMsg Property346Locale Property346Name Property347NewMsgs Property347OldMsgs Property347PositionInQueue Property348Result Property348SavedMsgs Property349SavedResult Property349Variable Property349VBScript Methods350ForwardMsg Method350ForwardMsgToMailbox Method350FullFilename Method351GetCallingParty Method351GetDTMF Method351GetEstimatedAnswer Method351GetExtension Method352GetLastAccessed Msg Method352GetLocale Method352GetMailbox Method352GetMailboxMessage Method353GetMailboxMessages Method353GetMessagePriority Method353GetMessagePrivate Method353GetMessageStatus Method354GetName Method354GetNewMsgs Method354GetOldMsgs Method354GetPositionInQueue Method354GetRegister Method355GetResult Method355GetSavedMsgs Method355GetSavedResult Method355GetUserExtension Method355GetUserMailboxFromExtn Method356GetUserVariable Method356GetVariable Method356MessageCLI Method356MessageDisplay Method356MessageLength Method357MessageTime Method357PlayDigits Method357PlayLocaleWav Method358PlayWav Method359RecordMsg Method361RecordRegister Method361Register Method362SetLocale Method362SetMailboxMessage Method362SetRegister Method362SetResult Method363SetSavedResult Method363SetUserVariable Method363SetVariable Method363Speak Method364Stop Method364Database Connection365Example Database Scenario366Retrieving Data from the Database366Returning Data from the Database370Entering Details into the Database372Dial by Name374Example Call Flow375Adding a Record Name Module376Using the Name Table377Changing Full Names377Campaigns378Managing Campaigns379Customer Prompts381Customer Menu382Campaign Identification383Accessing Campaign Results383Campaign Park Slots384Using the Web Campaign385Fax Server Configuration388Fax Server Configuration389Setting the VoiceMail Pro System Fax Number390Setting up Fax Forwarding392Setting Up a User Defined Fax Number392Routing Fax Calls Using a Menu Action393Configuring an Analog Extension Number for Fax Use394Castelle Fax Server395Appendix398What Was New in 5.0398What Was New in 4.2401What Was New in 4.1402What Was New in 4.0403Prompts404US English Intuity Prompts404English Non-Intuity Prompts418Installing VoiceMail Pro as an ACM Gateway424Installing Networked Messaging (VPNM)426Requirements for VPNM427Installing VoiceMail Pro with VPNM Support428Configuring VPNM Preferences431Testing a VPNM Setup434크기: 4.73메가바이트페이지: 454Language: English매뉴얼 열기