Avaya 6 사용자 설명서
Voicemail Pro Installation and Maintenance
Page 3
15-601063 Issue 22e (16 May 2010)
IP Office Release 6
Contents
Contents
Voicemail Pro
1.
..................................................................... 11
1.1 What is New in 6.0
..................................................................... 15
1.2 Supported Languages
..................................................................... 16
1.3 Number of Simultaneous Users
Installing Voicemail Pro
2.
..................................................................... 18
2.1 General Installation Requirements
............................................................................ 19
2.1.1 PC Specification
............................................................................ 22
2.1.2 Voicemail Pro Licenses
............................................................................ 24
2.1.3 Network Requirements
............................................................................ 25
2.1.4 Disk Space Requirements
............................................................................ 25
2.1.5 Web Server Operation
............................................................................ 25
2.1.6 ContactStore Operation
............................................................................ 26
2.1.7 User and Group Mailboxes
..................................................................... 27
2.2 Server/Client Installation
............................................................................ 30
2.2.1 Modifying the Installed Components
............................................................................ 31
2.2.2 Web Campaigns Installation
............................................................................ 32
2.2.3 The Voicemail Pro Services
..................................................................... 34
2.3 Upgrading Voicemail Pro
............................................................................ 34
2.3.1 Upgrade from below version 3.2
............................................................................ 35
2.3.2 Upgrade from Version 3.2+
............................................................................ 36
2.3.3 Upgrade to Voicemail Pro
..................................................................... 37
2.4 UMS Web Services
............................................................................ 38
2.4.1 IMAP Installation
............................................................................ 41
2.4.2 Web Voicemail Installation
............................................................................ 47
2.4.3 Exchange 2007 Installation
..................................................................... 52
2.5 Centralized Voicemail Pro
............................................................................ 53
2.5.1 Centralized Voicemail
............................................................................ 54
2.5.2 Fallback IP Office Control
............................................................................ 55
2.5.3 Backup Voicemail Server Operation
............................................................................ 56
2.5.4 Distributed Voicemail Servers
............................................................................ 58
2.5.5 Combined Options
............................................................................ 60
2.5.6 Installation Notes
..................................................................... 64
2.6 Voicemail Email
............................................................................ 64
2.6.1 SMTP Setup
............................................................................ 69
2.6.2 MAPI Setup
............................................................................ 78
2.6.3 Voicemail Email Operation
..................................................................... 81
2.7 Text to Speech (TTS) Installation
............................................................................ 82
2.7.1 Installing Generic Text to Speech
............................................................................ 82
2.7.2 Installing Avaya Text to Speech
............................................................................ 82
2.7.3 Using the Speak Text Action
............................................................................ 83
2.7.4 Text to Speech SAPI Controls
............................................................................ 86
2.7.5 Setting Up Text To Speech to Read Email
..................................................................... 87
2.8 IP Office Configuration
............................................................................ 88
2.8.1 System Settings
............................................................................ 90
2.8.2 User Voicemail Settings
............................................................................ 93
2.8.3 User Source Numbers
............................................................................ 94
2.8.4 Hunt Group Settings
............................................................................ 96
2.8.5 Voicemail Channel Reservations
..................................................................... 98
2.9 Voicemail Pro Preferences
............................................................................ 99
2.9.1 System Preferences
............................................................................ 109
2.9.2 Control Panel Options
..................................................................... 113
2.10 Troubleshooting
............................................................................ 113
2.10.1 Checking the Voicemail Pro Service
............................................................................ 115
2.10.2 Voicemail Pro User Log
............................................................................ 116
2.10.3 Tracing in Debug
............................................................................ 117
2.10.4 The Voicemail Console
Using the Voicemail Pro Client
3.
..................................................................... 120
3.1 Logging in to the Voicemail Pro Server
..................................................................... 120
3.2 Continue Offline Message Window
..................................................................... 121
3.3 The Main Voicemail Pro Window
..................................................................... 122
3.4 Saving Changes and Making them Live
..................................................................... 122
3.5 Logging Out
..................................................................... 122
3.6 Voicemail Shutdown or Suspend
..................................................................... 124
3.7 Closing Down
..................................................................... 125
3.8 Changing Between Offline and Online Mode
..................................................................... 126
3.9 Administrator Accounts
..................................................................... 128
3.10 Confirm Call Flow Download Window
..................................................................... 128
3.11 Using the Navigation and Details Panes
............................................................................ 130
3.11.1 Users / Groups
............................................................................ 136
3.11.2 Voicemail Pro Administrators
............................................................................ 137
3.11.3 Server Queues
............................................................................ 142
3.11.4 Distributed Voicemails
..................................................................... 143
3.12 Toolbar Icons
..................................................................... 144
3.13 Importing and Exporting
..................................................................... 145
3.14 Backup and Restore Settings
............................................................................ 146
3.14.1 Backup Configuration
............................................................................ 147
3.14.2 Doing a Manual Backup
............................................................................ 148
3.14.3 Restoring a Previous Backup
..................................................................... 149
3.15 Including Other Files
..................................................................... 150
3.16 Start Points
............................................................................ 152
3.16.1 Default Start Points
............................................................................ 153
3.16.2 Using Start Points
............................................................................ 154
3.16.3 Viewing Call Flows as Text
..................................................................... 155
3.17 User Variables
..................................................................... 157
3.18 Call Variables
..................................................................... 159
3.19 Creating Modules
............................................................................ 159
3.19.1 Running a Module
..................................................................... 160
3.20 The Conditions Editor
............................................................................ 161
3.20.1 Using the Condition Editor
............................................................................ 163
3.20.2 Calendar
............................................................................ 164
3.20.3 Week Planner
............................................................................ 165
3.20.4 Condition
............................................................................ 166
3.20.5 Compare
..................................................................... 166
3.21 About
Voicemail Pro Actions
4.
..................................................................... 171
4.1 Connections
..................................................................... 172
4.2 Available Actions
..................................................................... 176
4.3 Standard Action Tabs
............................................................................ 176
4.3.1 General
............................................................................ 177
4.3.2 Entry Prompts
............................................................................ 181
4.3.3 Specific
............................................................................ 182
4.3.4 Reporting
............................................................................ 183
4.3.5 Results
..................................................................... 184
4.4 Basic Actions
............................................................................ 184
4.4.1 Generic
............................................................................ 198
4.4.2 Speak Text
............................................................................ 200
4.4.3 Menu
............................................................................ 202
4.4.4 Goto
............................................................................ 203
4.4.5 Disconnect
............................................................................ 203
4.4.6 Home
............................................................................ 203
4.4.7 Module Return