AltiGen comm ACM 5.1 사용자 설명서

Chapter 13:  In Call Routing Configuration

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AltiWare ACM 5.1 Administration Manual

When an incoming call comes through a trunk with Caller ID, the system can route the 
call to the proper extension, to the auto attendant, or to the operator, based on the 
Caller ID number collected. 
In order to locate an entry in the Caller ID table for an incoming call, a full match is 
required. 
To access Caller ID routing, click the Caller ID Routing tab in the In Call Routing 
Configuration window. 

Figure 1. In Call Routing window, Caller ID Routing tab

To add entries to the Caller ID routing table, click the Add button. In the dialog box that 
appears, type in a Caller ID Number and a descriptive Caller ID Name, then click OK. 
The number and name entries have the following requirements:

•

The Caller ID Number field allows only 0-9, “-” (hyphen), and “*” (asterisk). For 
example, both 5102529712 and 510-252-9712 are acceptable.

•

The Caller ID Name is descriptive and optional; it can be used to remind you about 
the nature of the number and routing. For example, you might give the 2529712 
number the name “Tech Support.”

To delete an entry, select it in the Caller ID number list, then click Delete.