Cisco Cisco IOS Software Release 12.2(11)T 사용자 매뉴얼

차례

• Contents

  5
• Cisco IOS TCL IVR and VoiceXML Feature Roadmap

  13
  • Platforms and CiscoIOS Software Images

    14
  • CiscoIOS TCL IVR and VoiceXML Feature List

    14
• Overview of Cisco IOS TCL IVR and VoiceXML Applications

  17
  • Contents

    17
  • Prerequisites for Implementing TCL IVR and VoiceXML Applications

    18
    • Memory Requirements for Interpreting a VoiceXML Document

      18
    • Gateway Prerequisite Configuration

      18
    • VCWare Version on Cisco AS5300

      19
    • Call Admission Control

      19
    • HTTP Server

      20
  • Additional References

    21
    • Related Documents

      21
    • Related Websites

      22
    • Standards

      23
    • MIBs

      23
    • RFCs

      23
    • Technical Assistance

      24
• Configuring Basic Functionality for TCL IVR and VoiceXML Applications

  25
  • Contents

    25
  • Prerequisites for Configuring Basic Functionality for TCL IVR and VoiceXML Applications

    26
    • Recommended Knowledge

      26
    • VoiceXML Document Development

      26
  • Restrictions for Configuring Basic Functionality for TCL IVR and VoiceXML Applications

    27
    • General Restrictions

      27
    • DTMF Relay Restrictions

      28
    • ISDN Overlap Restrictions

      28
  • Information About Configuring Basic Functionality for TCL IVR and VoiceXML Applications

    28
    • Benefits

      29
    • Feature Design of Voice Applications

      29
    • VoiceXML for Cisco IOS Feature Overview

      30
    • TCL IVR 2.0 Overview

      32
    • MGCP Scripting Overview

      33
    • Call Handling Between TCL and VoiceXML Applications

      33
    • HTTP Client Support

      35
  • How to Configure Basic Functionality for a TCL IVR or VoiceXML Application

    37
    • Loading an Application onto the Gateway

      37
    • Verifying Loading of Application

      38
    • Troubleshooting Loading of Application

      40
    • Configuring an Inbound Application

      40
    • Verifying an Inbound Application Configuration

      45
    • Verifying the Gateway Configuration by Using a Sample Application

      46
    • Troubleshooting Dial Peer Matching

      49
    • Troubleshooting Dial Peer Configuration

      51
    • Configuring an Outbound Application

      53
    • Configuring an Outbound VoIP Dial Peer for Call Transfers

      56
    • Verifying the Outbound Application Configuration

      59
    • Configuring a DNIS Map for VoiceXML Applications

      61
    • Verifying DNIS Map Configuration

      64
    • Modifying HTTP Client Settings

      66
    • Verifying HTTP Client Settings

      67
  • Configuration Examples for TCL IVR and VoiceXML Applications

    68
    • TCL IVR 2.0 Examples

      69
    • Inbound VoiceXML Application Example

      74
    • Outbound VoiceXML Application with DNIS Map Example

      77
  • Where to Go Next

    79
  • Additional References

    80
• Configuring Audio File Properties for TCL IVR and VoiceXML Applications

  81
  • Contents

    81
  • Prerequisites for Audio Files

    82
  • Restrictions for Audio Files

    82
    • Recording and Playback Restrictions

      82
    • Codec Restrictions

      83
  • Information About Audio File Properties for TCL and VoiceXML Applications

    84
    • Audio File Playout Methods

      84
    • Dynamic Prompts

      85
    • Volume and Rate Controls for Audio Prompts using VoiceXML

      86
  • How to Configure Audio File Properties for Applications

    86
    • Specifying a New Language Module for Dynamic Prompts

      87
    • Verifying Configured Languages

      88
    • Setting Language and Location of Audio Files for Dynamic Prompts

      89
    • Verifying Language and Location of Audio Files for Dynamic Prompts

      91
    • Setting Memory Recording Limits

      91
    • Verifying Prompt Playout

      93
    • Configuring Audio Prompt Streaming

      93
    • Modifying Codec Complexity on the Cisco 3600 Series

      94
  • Configuration Examples for Audio Files

    97
  • Where to Go Next

    97
  • Additional References

    97
• Configuring VoiceXML Voice Store and Forward

  99
  • Contents

    99
  • Prerequisites for VoiceXML Voice Store and Forward

    100
  • Restrictions for VoiceXML Voice Store and Forward

    100
  • Information About VoiceXML Store and Forward

    101
    • VoiceXML Voice Store and Forward

      101
    • VoiceXML Audio Recording Scenario

      102
    • Audio File Formats Supported for Recording and Playback

      103
    • VoiceXML Recording Locations

      103
    • Codec Support for Audio Recording

      104
    • Codec Mappings in Audio Recordings

      105
    • Correction Utility for Audio File Headers

      106
  • How to Configure VoiceXML Voice Store and Forward

    107
    • Configuring the On-Ramp Gateway for VoiceXML Voice Store and Forward

      107
    • Verifying the On-Ramp Gateway Configuration

      111
    • Troubleshooting Recording Configuration

      114
    • Configuring the Off-Ramp Gateway to Place a Call

      115
    • Verifying the Off-Ramp Gateway Configuration

      123
  • Configuration Examples for VoiceXML Voice Store and Forward

    126
    • VoiceXML Voice Store and Forward on Cisco AS5300 Example

      126
    • VoiceXML Voice Store and Forward Off-Ramp on Cisco 3600 Series Example

      129
  • Where to Go Next

    131
  • Additional References

    132
• Configuring ASR and TTS Properties

  133
  • Contents

    133
  • Prerequisites for Using ASR and TTS

    134
  • Restrictions for External ASR and TTS Servers

    135
  • Information About Speech Recognition and Synthesis

    136
  • How to Configure External Server Properties

    137
    • Specifying ASR and TTS Media Server Locations

      137
    • Verifying the Media Server Locations

      139
    • Troubleshooting ASR and TTS Server Functionality

      139
    • Setting MRCP Client History Limits

      141
  • Configuration Examples for ASR and TTS

    143
    • ASR and TTS Example

      143
  • Where to Go Next

    145
  • Additional References

    145
• Configuring Fax Detection for VoiceXML

  147
  • Contents

    147
  • Prerequisites for Fax Detection for VoiceXML

    148
  • Restrictions for Fax Detection for VoiceXML

    148
  • Information About Fax Detection for VoiceXML

    148
  • How to Configure Fax Detection for VoiceXML

    149
    • Configuring Fax Detection for VoiceXML

      149
    • Verifying VoiceXML Fax Detection Configuration

      150
  • Configuration Examples for Fax Detection for VoiceXML

    152
    • Fax Detection for VoiceXML with T.37 Store-and-Forward Fax Example

      152
  • Where to Go Next

    154
  • Additional References

    154
• Configuring Telephony Call-Redirect Features

  155
  • Contents

    155
  • Prerequisites

    156
  • Restrictions

    156
  • Information About Telephony Call-Redirect Features

    156
    • Benefits

      157
    • GTD Parameters

      157
    • Release-to-Pivot

      157
    • Two B-Channel Transfer

      158
    • ETSI Call Transfer

      159
  • How to Configure Telephony Call-Redirect Features

    159
    • Configuring Call-Transfer Method for Voice Applications

      159
    • Enabling RTPvt

      160
    • Enabling TBCT for Trunk Groups

      160
    • Configuring Outbound Dial Peer for TBCT Calls

      162
    • Configuring TBCT Call Limits

      163
    • Terminating Billing for Active TBCT Calls

      164
    • Verifying TBCT

      165
    • Enabling ETSI Call Transfer

      166
  • Configuration Examples

    168
    • TBCT Trunk Group Example

      168
    • TBCT with Notify on Clear Example

      169
    • ETSI Call Transfer Example

      170
  • Where to Go Next

    170
  • Additional References

    171
• Configuring TCL IVR 2.0 Session Interaction

  173
  • Contents

    173
  • Prerequisites for Session Interaction

    174
  • Restrictions for Session Interaction

    174
  • Information About Session Interaction

    174
    • TCL IVR 2.0 Session Interaction and Service Registry

      174
    • Benefits of Session Interaction

      175
  • How to Configure Session Interaction

    175
    • Starting a New TCL IVR 2.0 Application Instance (Session)

      175
    • Verifying That an Application Instance is Running

      178
    • Stopping an Application Instance

      179
  • Configuration Examples for Session Interaction

    181
    • TCL IVR Application Sessions Example

      181
  • Where to Go Next

    186
  • Additional References

    187
• Configuring SIP and TEL URL Support

  189
  • Contents

    189
  • Prerequisites for SIP and TEL URL Support

    190
  • Restrictions for SIP and TEL URL Support

    190
  • Information About SIP and TEL URL Support

    190
    • SIP and TEL URL Support for Voice Applications

      190
    • Benefits of SIP and TEL URL Support

      191
  • How to Configure SIP and TEL URL Support

    191
    • Creating a Voice Class for URIs

      191
    • Configuring an Inbound Dial Peer to Match on a URI

      194
    • Verifying Dial Peer Configuration for an Incoming URI

      197
    • Configuring an Outbound Dial Peer for URI Destinations

      199
    • Verifying Dial-Peer Configuration for an Outgoing URI

      201
    • Troubleshooting Tips

      203
    • Troubleshooting URI Matching

      203
  • Configuration Examples for SIP and TEL URL Support

    206
  • Where to Go Next

    214
  • Additional References

    214
• Monitoring and Troubleshooting Voice Applications

  215
  • Contents

    215
  • Prerequisites for Voice Application Monitoring and Troubleshooting

    216
  • Restrictions for Voice Application Monitoring and Troubleshooting

    216
  • Information About Voice Application Monitoring and Troubleshooting Enhancements

    216
    • Description of Voice Application Monitoring and Troubleshooting Features

      216
    • Counters and Gauges for Voice Application Statistics

      218
    • Monitoring Levels for Voice Applications

      218
    • Benefits of Voice Application Monitoring and Troubleshooting Enhancements

      222
    • Guidelines for Enabling Statistics and Event Logging for Voice Applications

      222
  • How to Configure Monitoring for Voice Applications

    223
    • Enabling Event Logging and Statistics Globally for Voice Applications

      223
    • Enabling Event Logging for a Specific Voice Application or Interface

      225
    • Monitoring Voice Applications for Active Calls

      226
    • Monitoring Voice Applications for Terminated Calls

      227
    • Monitoring Voice Call Legs

      234
    • Clearing Event Logs and Statistics for Application Instances and Interfaces

      235
    • Displaying Event Logs for Applications or Call Legs in Real-Time

      236
    • Modifying Event Log Settings for Application Instances

      237
    • Modifying Event Log Settings for Application Interfaces

      238
    • Modifying Event Log Settings for Call Legs

      239
    • Modifying Event Log History Limits

      241
  • Configuration Examples for Monitoring Voice Applications

    242
    • Enabling Event Logs and Statistics Globally: Example

      242
    • Customizing Event Logs and Statistics Example

      245
  • Additional References

    245
• Appendix A: MGCP Scripting Support for CiscoIOS VoiceXML

  247