/ru/manuals/1643364/СодержаниеContents5Cisco IOS TCL IVR and VoiceXML Feature Roadmap13Platforms and CiscoIOS Software Images14CiscoIOS TCL IVR and VoiceXML Feature List14Overview of Cisco IOS TCL IVR and VoiceXML Applications17Contents17Prerequisites for Implementing TCL IVR and VoiceXML Applications18Memory Requirements for Interpreting a VoiceXML Document18Gateway Prerequisite Configuration18VCWare Version on Cisco AS530019Call Admission Control19HTTP Server20Additional References21Related Documents21Related Websites22Standards23MIBs23RFCs23Technical Assistance24Configuring Basic Functionality for TCL IVR and VoiceXML Applications25Contents25Prerequisites for Configuring Basic Functionality for TCL IVR and VoiceXML Applications26Recommended Knowledge26VoiceXML Document Development26Restrictions for Configuring Basic Functionality for TCL IVR and VoiceXML Applications27General Restrictions27DTMF Relay Restrictions28ISDN Overlap Restrictions28Information About Configuring Basic Functionality for TCL IVR and VoiceXML Applications28Benefits29Feature Design of Voice Applications29VoiceXML for Cisco IOS Feature Overview30TCL IVR 2.0 Overview32MGCP Scripting Overview33Call Handling Between TCL and VoiceXML Applications33HTTP Client Support35How to Configure Basic Functionality for a TCL IVR or VoiceXML Application37Loading an Application onto the Gateway37Verifying Loading of Application38Troubleshooting Loading of Application40Configuring an Inbound Application40Verifying an Inbound Application Configuration45Verifying the Gateway Configuration by Using a Sample Application46Troubleshooting Dial Peer Matching49Troubleshooting Dial Peer Configuration51Configuring an Outbound Application53Configuring an Outbound VoIP Dial Peer for Call Transfers56Verifying the Outbound Application Configuration59Configuring a DNIS Map for VoiceXML Applications61Verifying DNIS Map Configuration64Modifying HTTP Client Settings66Verifying HTTP Client Settings67Configuration Examples for TCL IVR and VoiceXML Applications68TCL IVR 2.0 Examples69Inbound VoiceXML Application Example74Outbound VoiceXML Application with DNIS Map Example77Where to Go Next79Additional References80Configuring Audio File Properties for TCL IVR and VoiceXML Applications81Contents81Prerequisites for Audio Files82Restrictions for Audio Files82Recording and Playback Restrictions82Codec Restrictions83Information About Audio File Properties for TCL and VoiceXML Applications84Audio File Playout Methods84Dynamic Prompts85Volume and Rate Controls for Audio Prompts using VoiceXML86How to Configure Audio File Properties for Applications86Specifying a New Language Module for Dynamic Prompts87Verifying Configured Languages88Setting Language and Location of Audio Files for Dynamic Prompts89Verifying Language and Location of Audio Files for Dynamic Prompts91Setting Memory Recording Limits91Verifying Prompt Playout93Configuring Audio Prompt Streaming93Modifying Codec Complexity on the Cisco 3600 Series94Configuration Examples for Audio Files97Where to Go Next97Additional References97Configuring VoiceXML Voice Store and Forward99Contents99Prerequisites for VoiceXML Voice Store and Forward100Restrictions for VoiceXML Voice Store and Forward100Information About VoiceXML Store and Forward101VoiceXML Voice Store and Forward101VoiceXML Audio Recording Scenario102Audio File Formats Supported for Recording and Playback103VoiceXML Recording Locations103Codec Support for Audio Recording104Codec Mappings in Audio Recordings105Correction Utility for Audio File Headers106How to Configure VoiceXML Voice Store and Forward107Configuring the On-Ramp Gateway for VoiceXML Voice Store and Forward107Verifying the On-Ramp Gateway Configuration111Troubleshooting Recording Configuration114Configuring the Off-Ramp Gateway to Place a Call115Verifying the Off-Ramp Gateway Configuration123Configuration Examples for VoiceXML Voice Store and Forward126VoiceXML Voice Store and Forward on Cisco AS5300 Example126VoiceXML Voice Store and Forward Off-Ramp on Cisco 3600 Series Example129Where to Go Next131Additional References132Configuring ASR and TTS Properties133Contents133Prerequisites for Using ASR and TTS134Restrictions for External ASR and TTS Servers135Information About Speech Recognition and Synthesis136How to Configure External Server Properties137Specifying ASR and TTS Media Server Locations137Verifying the Media Server Locations139Troubleshooting ASR and TTS Server Functionality139Setting MRCP Client History Limits141Configuration Examples for ASR and TTS143ASR and TTS Example143Where to Go Next145Additional References145Configuring Fax Detection for VoiceXML147Contents147Prerequisites for Fax Detection for VoiceXML148Restrictions for Fax Detection for VoiceXML148Information About Fax Detection for VoiceXML148How to Configure Fax Detection for VoiceXML149Configuring Fax Detection for VoiceXML149Verifying VoiceXML Fax Detection Configuration150Configuration Examples for Fax Detection for VoiceXML152Fax Detection for VoiceXML with T.37 Store-and-Forward Fax Example152Where to Go Next154Additional References154Configuring Telephony Call-Redirect Features155Contents155Prerequisites156Restrictions156Information About Telephony Call-Redirect Features156Benefits157GTD Parameters157Release-to-Pivot157Two B-Channel Transfer158ETSI Call Transfer159How to Configure Telephony Call-Redirect Features159Configuring Call-Transfer Method for Voice Applications159Enabling RTPvt160Enabling TBCT for Trunk Groups160Configuring Outbound Dial Peer for TBCT Calls162Configuring TBCT Call Limits163Terminating Billing for Active TBCT Calls164Verifying TBCT165Enabling ETSI Call Transfer166Configuration Examples168TBCT Trunk Group Example168TBCT with Notify on Clear Example169ETSI Call Transfer Example170Where to Go Next170Additional References171Configuring TCL IVR 2.0 Session Interaction173Contents173Prerequisites for Session Interaction174Restrictions for Session Interaction174Information About Session Interaction174TCL IVR 2.0 Session Interaction and Service Registry174Benefits of Session Interaction175How to Configure Session Interaction175Starting a New TCL IVR 2.0 Application Instance (Session)175Verifying That an Application Instance is Running178Stopping an Application Instance179Configuration Examples for Session Interaction181TCL IVR Application Sessions Example181Where to Go Next186Additional References187Configuring SIP and TEL URL Support189Contents189Prerequisites for SIP and TEL URL Support190Restrictions for SIP and TEL URL Support190Information About SIP and TEL URL Support190SIP and TEL URL Support for Voice Applications190Benefits of SIP and TEL URL Support191How to Configure SIP and TEL URL Support191Creating a Voice Class for URIs191Configuring an Inbound Dial Peer to Match on a URI194Verifying Dial Peer Configuration for an Incoming URI197Configuring an Outbound Dial Peer for URI Destinations199Verifying Dial-Peer Configuration for an Outgoing URI201Troubleshooting Tips203Troubleshooting URI Matching203Configuration Examples for SIP and TEL URL Support206Where to Go Next214Additional References214Monitoring and Troubleshooting Voice Applications215Contents215Prerequisites for Voice Application Monitoring and Troubleshooting216Restrictions for Voice Application Monitoring and Troubleshooting216Information About Voice Application Monitoring and Troubleshooting Enhancements216Description of Voice Application Monitoring and Troubleshooting Features216Counters and Gauges for Voice Application Statistics218Monitoring Levels for Voice Applications218Benefits of Voice Application Monitoring and Troubleshooting Enhancements222Guidelines for Enabling Statistics and Event Logging for Voice Applications222How to Configure Monitoring for Voice Applications223Enabling Event Logging and Statistics Globally for Voice Applications223Enabling Event Logging for a Specific Voice Application or Interface225Monitoring Voice Applications for Active Calls226Monitoring Voice Applications for Terminated Calls227Monitoring Voice Call Legs234Clearing Event Logs and Statistics for Application Instances and Interfaces235Displaying Event Logs for Applications or Call Legs in Real-Time236Modifying Event Log Settings for Application Instances237Modifying Event Log Settings for Application Interfaces238Modifying Event Log Settings for Call Legs239Modifying Event Log History Limits241Configuration Examples for Monitoring Voice Applications242Enabling Event Logs and Statistics Globally: Example242Customizing Event Logs and Statistics Example245Additional References245Appendix A: MGCP Scripting Support for CiscoIOS VoiceXML247Размер: 2,9 МБСтраницы: 256Язык: EnglishПросмотреть
