사용자 설명서차례Contents3Preface5Audience5Documentation Accessibility5Related Documents6Conventions61 Introduction to the Connector91.1 Types of Alerts91.2 Auto Ticketing91.3 Manual Ticketing101.4 Ticket Templates101.5 Grace Period101.6 Versions Supported101.7 Prerequisites112 Installing and Registering the Connector132.1 Installing the Connector132.1.1 Removing the Remedy Connector132.1.2 Adding the New HP Service Manager Connector142.2 Uninstalling the Connector142.3 Registering the Connector143 Configuring the Connector173.1 Configuring the Connector173.2 Configuring the HP Service Manager Web Console193.3 Testing the Connector203.4 Working with Ticket Templates203.4.1 Registering Ticket Templates203.4.2 Viewing Template Code223.4.3 Removing Templates223.4.4 Replacing Templates233.4.5 Adding New Templates233.4.6 Avoiding Notification Failures233.5 Navigating Between Enterprise Manager and HP Service Manager233.5.1 Navigating from Enterprise Manager to HP Service Manager233.5.2 Navigating from HP Service Manager to Enterprise Manager244 Using Out-of-Box Templates274.1 Out-of-Box HP Service Manager Templates274.2 Reading and Mapping Ticket Templates274.3 Customizing Ticket Templates31A Enabling SSL for HTTPS33Generating and Importing a Certificate Request33Installing and Configuring SSL33Adding Signed Certificates to Wallet Manager33B Preventing HP Service Manager Update Issues35Index37A37C37E37G37H37I37M37O37P37R37S37T37U38W38크기: 429킬로바이트페이지: 38Language: English매뉴얼 열기